Attendant - Slots

Bally's; Evansville (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

Bally's is seeking enthusiastic individuals to monitor slot machine operations and enhance guest experiences. Responsibilities include ensuring compliance with gaming regulations, providing customer service, and maintaining a fun environment. Join a diverse team at a leading casino-entertainment company with competitive benefits.

Benefits

Competitive salary with annual performance reviews

Comprehensive health coverage (medical, dental, vision)

401(k) with company match

Access to perks and childcare discounts

Qualifications

• Ability to perform all essential duties satisfactorily.
• Must learn and adapt quickly to multiple gaming software applications.

Responsibilities

• Monitor the operation of assigned slot machines and participate in paying manual jackpots.
• Interact with players to ensure a positive gaming experience and issue complimentary amenities.
• Maintain knowledge of Indiana Gaming regulations and internal controls.

Skills

Customer Service

Adaptability

Job description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its entertainment offerings. Bally’s also owns Bally’s Interactive International, Bally Bet, and Bally Casino, which are leading platforms in interactive and sports betting.

With 10,600 employees, Bally’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. The company also has rights to develop land in Las Vegas after the Tropicana closure.

Following the merger with The Queen Casino & Entertainment Inc., Bally’s portfolio will expand to include four additional casinos across three states, including Iowa. This will add over 900 employees, and operations with approximately 2,400 slot machines, 50 table games, and 150 hotel rooms. Bally’s will also gain a significant stake in a global lottery management and services business through its investment in Intralot S.A.

Responsibilities:

1. Monitor the operation of assigned slot machines and participate in paying manual jackpots.
2. Replenish ticket printer paper and exchange currency as requested by customers.
3. Interact with players to ensure a positive gaming experience and issue complimentary amenities per company guidelines.
4. Adhere to regulatory, departmental, and company policies, including federal and state laws, ensuring gaming licenses are valid.
5. Create a fun, high-energy environment by celebrating slot wins and engaging with guests enthusiastically.
6. Identify guests playing without slot cards, inform them of membership benefits, and assist with creating memberships.
7. Communicate slot floor functionalities, respond promptly to service requests, and maintain service standards.
8. Resolve minor guest complaints with urgency and empathy following service recovery procedures.
9. Keep slot areas clean, secure, and well-maintained.
10. Maintain knowledge of Indiana Gaming regulations and internal controls, policies, and procedures.
11. Work in environments with secondhand smoke, loud noises, and large crowds.
12. Stand and walk for prolonged periods (7+ hours).
13. Follow Company Service Standards consistently.
14. Be available for scheduled work, including holidays and weekends.
15. Perform other duties as assigned.

Qualifications:

Ability to perform all essential duties satisfactorily. Must learn and adapt quickly to multiple gaming software applications. Reasonable accommodations will be provided for individuals with disabilities.

What’s in it for you:

• Competitive salary with annual performance reviews
• Comprehensive health coverage (medical, dental, vision)
• 401(k) with company match
• Access to perks and childcare discounts

This job description is not exhaustive and duties may change at any time. Bally’s is an equal opportunity employer committed to diversity and inclusion. We look forward to betting on you!

Employees will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.