Attendant Room InterContinental Hotel and Conference Center 2

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

IHG Hotels & Resorts in Cleveland is seeking a Room Attendant to keep guest rooms and suites fresh and welcoming for guests after a busy day. You will be on your feet most of the day, restocking supplies, assisting guests, and communicating with housekeeping and other hotel teams to ensure top-quality service.

This role requires physical fitness, ability to lift up to 50 pounds, and flexibility for nights, weekends, and holidays.

Qualifications

• Physical role requiring being on your feet most of the day
• Ability to lift up to 50 pounds and push/pull heavy objects
• Bend and kneel as needed to complete tasks
• Reading, writing, and basic math skills required
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Maintain rooms and suites to ensure they are fresh and welcoming
• Assist guests with basic needs and directions
• Notify supervisor about progress and repairs needed
• Follow safety procedures and wear protective equipment as required
• Keep supplies and amenities organized and minimize waste
• Log and return lost and found items to guests
• Stay professional in uniform and appearance
• Collaborate with other departments to ensure quality service
• Potentially assist with deep cleaning and turndown duties
• Take on ad-hoc duties as needed

Skills

Fitness

Lifting up to 50 pounds

Bending and kneeling

Literacy and math basics

Flexibility for shifts

Job description

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
• Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners - and log any lost and found property.
• Look smart - wear your uniform with pride.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.