Attendant Room HI CC

InterContinental Hotels Group; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to ensure that guest rooms are always fresh and inviting. In this role, you will create a welcoming atmosphere for guests to relax or work, while maintaining high standards of cleanliness and organization. You will play a vital role in guest satisfaction by assisting with requests and ensuring all supplies are well-stocked. This is a physically engaging position that requires a flexible attitude towards shifts, including nights and weekends. If you are passionate about providing excellent service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Physical role requiring fitness and strength for lifting and moving items.
• Literacy skills for reading and writing tasks.

Responsibilities

• Ensure rooms are clean and welcoming for guests.
• Assist guests with requests and maintain supplies.
• Follow safety procedures and report any issues.

Skills

Fitness

Strength

Literacy skills

Flexibility in shifts

Job description

Hotel: Cleveland Clinic (CLEEA), 8650 Euclid Avenue, 44106

As a Room Attendant, you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in or get a bit of last minute work done.

Key Accountabilities:

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed.
• Safety aware – follow our established safety procedures at all times and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences:

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

If you don’t quite meet every single requirement, but still believe you'd be a great fit for the job, we'll never know unless you hit the 'Apply' button. Start your journey with us today.