Attendant F&B

IHG Hotels & Resorts; Petersburg (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

IHG Hotels & Resorts is hiring for a buffet attendant to support F&B operations in a hotel setting. You will attend buffet areas, ensure quality and cleanliness, and assist with stocking and replenishment to meet guest demand.

The role requires basic reading, writing and math skills with prior food preparation experience preferred. The position may involve lifting up to 50 pounds and standing for extended periods on a busy food service floor.

Qualifications

• Basic reading, writing and math skills and some prior food preparation experience preferred.
• Carrying or lifting items weighing up to 50 pounds.
• Standing up and moving about the kitchen and cafeteria.

Responsibilities

• Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the buffet areas.
• Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.
• Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance, texture, serving temperature, portion size, and garnish method as required.
• Welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management.
• Purchase and/or requisition for purchase inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.
• Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.
• Maintain a clean, neat, and well-organized work and buffet area, which may include but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles and clear tables as required.
• Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.
• May operate dishwashing machine in accordance with manufacturer specifications and instructions and place clean dishes and utensils in assigned storage location.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned.

Skills

Communication skills

Basic math

Stamina for standing long hours

Job description

JOB OVERVIEW

Attend food and beverage buffet areas ensuring a high level of quality and consistency. Adhere to all health, sanitation, and cleanliness standards that meet state and local Health Board inspection, brand standard, and hotel requirements.

DUTIES AND RESPONSIBILITIES

• Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the buffet areas.


• Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.


• Follow preparation methods, times, and quality and presentation standards. Monitor taste, appearance, texture, serving temperature, portion size, and garnish method as required.


• Welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management.


• Purchase and/or requisition for purchase inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.


• Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.


• Maintain a clean, neat, and well-organized work and buffet area, which may include but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles and clear tables as required.


• Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.


• May operate dishwashing machine in accordance with manufacturer specifications and instructions and place clean dishes and utensils in assigned storage location.


• Promote teamwork and quality service through daily communication and coordination with other departments.


• Perform other duties as assigned.

Qualifications and Requirements

Basic reading, writing and math skills and some prior food preparation experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds


• Standing up and moving about the kitchen and cafeteria


• Handling food, objects, products and utensils


• Bending, stooping, kneeling

Other

• Communication skills are utilized a significant amount of time when interacting with guests and supervisors.


• Food service permit or valid health/food handler card as required by local or state government agency.


• Reading and writing abilities are utilized often when preparing buffet items from instructions.


• Mathematical skills, including basic math, measurements, quantities, and variances are used frequently.


• May be required to work nights, weekends, and/or holidays

Work Area

F&B prep and service areas.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.


• If you require reasonable accommodation during the application process,


• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.


• If you are a resident of or applying to a job opening in the State of Washington.


• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.