Attendance Performance Manager
Worldwide Flight Services (WFS)
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Benefits offered by this job
Job summary
Worldwide Flight Services (WFS) is seeking an Attendance Performance Manager to oversee employee attendance and disciplinary actions, ensuring fair application of policies and compliance with laws. The role supports operational efficiency through meticulous record-keeping and analytics.
Responsibilities include managing attendance records, administering point systems, monitoring trends, and partnering with HR for FMLA and accommodations.
Qualifications
- Minimum three (3) years of experience in Operations, workforce management and/or human resources.
- Proficiency in HRIS, AOD, timekeeping, or workforce management systems.
- Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook).
- Excellent organizational and record-keeping skills for attendance files and compliance tracking.
- High attention to detail and accuracy.
- Strong analytical and reporting skills.
- Experience managing attendance systems and employee discipline processes preferred.
- Three (3) years in Union environment preferred.
Responsibilities
- Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD.
- Administer the attendance point system, ensuring timely updates.
- Monitor attendance trends and identify patterns of concern or policy violations.
- Partner with HR and leadership to address attendance issues proactively.
- Develop attendance incentive programs to encourage positive attendance behaviors.
- Enforce attendance and conduct policies through consistent disciplinary actions.
- Issue and track corrective actions, including verbal and written warnings and termination measures.
- Ensure disciplinary actions are documented accurately and compliant with policies and laws.
- Obtain HR approval on appropriate disciplinary procedures for attendance incidents.
- Ensure adherence to policies, labor laws, and regulatory requirements.
- Audit attendance records and disciplinary actions for accuracy.
- Process FMLA and accommodation requests with HR.
- Code OJI incidents appropriately in the system.
- Create attendance tracking methods and reports.
- Analyze data to identify trends and risks.
- Provide recommendations to leadership on attendance management.
- Serve as SME for attendance policies and disciplinary procedures.
- Train supervisors/managers on tracking systems and processes.
- Address employee inquiries regarding attendance, points, and actions.
- Collaborate with HR on escalated employee relations issues.
Skills
Tools
Job description
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
The Attendance Performance Manager is responsible for overseeing and managing employee attendance compliance, including tracking attendance records, administering attendance point systems, and ensuring consistent and fair application of disciplinary actions. This role plays a critical part in maintaining workforce accountability, supporting operational efficiency, and ensuring adherence to company policies and legal requirements.
- Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD.
- Administer the organization's attendance point system, ensuring timely and consistent updates
- Monitor attendance trends and identify patterns of concern or policy violations
- Partner with HR and leadership to address attendance issues proactively
- Develop attendance incentive programs to encourage positive attendance behaviors
- Enforce company attendance and conduct policies through consistent disciplinary actions
- Issue and track corrective actions, including verbal warnings, written warnings, final warnings and escalated termination measures
- Ensure disciplinary actions are documented accurately and in accordance with company policies and employment laws
- Obtain approval from Human Resources on appropriate disciplinary procedures for attendance incidents.
- Ensure adherence to company policies, labor laws, and regulatory requirements related to attendance and discipline
- Conduct audits of attendance records and disciplinary actions for accuracy and consistency
- Partner with Human Resources to ensure employees' Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
- Ensure employees on the job injuries (OJI) are coded appropriately in system.
- Create attendance tracking methods to monitor next steps in attendance disciplinary measures
- Generate regular reports on attendance metrics, point system status, and disciplinary actions
- Analyze data to identify trends, risks, and opportunities for improvement
- Provide recommendations to leadership to improve attendance management and employee accountability
- Serve as a subject matter expert for attendance policies and disciplinary procedures
- Train supervisors and managers on attendance tracking systems and disciplinary processes
- Address employee inquiries regarding attendance, points, and corrective actions
- Collaboration with HR on escalated employee relations issues
- Minimum three (3) years of experience in Operations, workforce management and/or human resources
- Proficiency in HRIS, AOD, timekeeping, or workforce management systems
- Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook)
- Excellent organizational and record-keeping skills for review and storage of employee attendance files and compliance tracking.
- High attention to detail and accuracy
- Strong analytical and reporting skills
- Experience managing attendance systems and employee discipline processes preferred
- Three (3) years in Union environment preferred
- Partner with Human Resources to ensure employees' Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
- Ensure employees on the job injuries (OJI) are coded appropriately in system.
- Serve as a subject matter expert for attendance policies and disciplinary procedures
- Train supervisors and managers on attendance tracking systems and disciplinary processes
- Address employee inquiries regarding attendance, points, and corrective actions
- Collaboration with HR on escalated employee relations issues
This role requires the ability to remain in a stationary position for extended periods, operate a computer and office equipment, communicate effectively, and occasionally move items up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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