ATM Technician

Balance Innovations; Orlando (FL); On-site; USD 27,552 - 38,572; Full time

Job summary

Balance Innovations is seeking a motivated individual to learn an ATM cash loading role, traveling to Baltimore, MD and surrounding areas to support cash transport and ATM maintenance.

Responsibilities include on-site service, part replacement, signage installation, and documentation in PAI systems, while protecting assets and ensuring customer satisfaction. Must be able to work weekends/overtime and carry required licenses.

Qualifications

• High school diploma or equivalent.
• Minimum 21 years of age.
• Carry an approved firearm and proper license/permit.
• Clean driving record with a valid Texas driver’s license.
• Willing to work overtime, weekends and holidays.
• Ability to work alone and maintain confidentiality.

Responsibilities

• Make on-site visits to repair, install and load cash in ATM equipment.
• Engage with customers to ensure high levels of support.
• Replace ATM parts with or without assistance.
• Install, repair or replace ATM signage at customer locations.
• Document activities within the PAI system.
• Guard and protect employer assets.
• Perform other field and service tasks as needed.

Skills

Customer focus

Composure

Decision quality

Integrity and trust

Interpersonal savvy

Learning on the fly

Perseverance

Problem solving

Situational awareness

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

PAI Reports

Mobile reporting

Job description

Our Vantage Technical Services division is seeking a highly motivated and committed individual to learn a new field of transporting cash, trained to maintain ATM machines and provide armored courier service throughout Baltimore, MD and surrounding areas.

Hourly Rate: $24.74
Schedule: Saturday - Wednesday

ESSENTIAL DUTIES AND TASKS

• Make on‑site visits to locations on a route assigned by leadership to repair, install and/or load cash in ATM equipment.
• Engage with the customer to ensure high levels of support.
• Replace ATM parts unassisted or with assistance from Technical Support.
• Install, repair or replace ATM signage in customer locations.
• Document activities within the PAI system.
• Guard and protect the assets of the employer.
• Perform other field and service work as business needs present themselves within scope of practice.

KNOWLEDGE, SKILLS & ABILITIES

• Composure – dedicated to meeting expectations and requirements of internal and external customers; gathers first‑hand customer information and uses it for improvements.
• Customer Focus – dedicated to meeting expectations and requirements of internal and external customers; builds effective relationships and gains trust.
• Decision Quality – makes good decisions based on analysis, wisdom, experience; solutions accurate over time.
• Functional / Technical Skills – possesses functional and technical knowledge to perform the job at a high level.
• Integrity and Trust – widely trusted, truthful, presents unvarnished truth appropriately, keeps confidences, admits mistakes.
• Interpersonal Savvy – relates well with all kinds of people inside and outside the organization.
• Learning on the Fly – quick learner, versatile, open to change, experiments to find solutions.
• Perseverance – pursues tasks with energy, drive, and finishing focus even under resistance.
• Problem Solving – uses rigorous logic and methods; probes sources for answers; sees hidden problems; honest analysis.
• Situational Awareness – aware of surroundings, safety threats.
• Time Management – effectively and efficiently uses time, focuses on priorities, accomplishes more.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum 21 years of age.
• Compliance with all local and state firearm laws and possession of any required carry license or permit.
• Carry an approved firearm while performing ATM cash loader duties.
• Clean driving record and a valid Texas driver’s license.
• Demonstrated ability to maintain confidentiality regarding sensitive information.
• Willingness to work overtime, weekends and holidays as needed.
• Willingness to work alone.

COMPUTER / APPLICATIONS SKILLS

• Knowledge of Microsoft Suite (Outlook, Word, Excel).
• Working knowledge of PAI Reports.
• Ability to use a mobile device for reporting activity during the day.

WORKING CONDITIONS

The work is performed on the road at different locations. Conditions can be noisy, distracting; constant movement up, down, around the job site area. Ability to bend, reach over head, lift or move up to 250 lbs with assistance from a hand‑dolly is required.

SUPERVISORY / MANAGEMENT DUTIES

The employee is not responsible for supervising other positions. Combination of education, training, and experience may substitute when competency is demonstrated. Successful performance on pre‑employment tests may be required. A drug test is required before hire and upon any incident.

REASONABLE ACCOMMODATIONS

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

Equal Employment Opportunity

Equal Employment Opportunity
P A I provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.