ATM Service Technician - Idaho Falls/Pocatello, ID

Cook Solutions Group; Pocatello (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

Cook Solutions Group is seeking a detail-oriented Full-Time ATM Service Technician to support operations in Idaho Falls/Pocatello. The role involves ATM maintenance and repair, benefiting from an award-winning culture that promotes a positive work environment and career growth opportunities.

Benefits

Award-Winning Company Culture

Hands-On Technical Role

Career Growth Opportunities

Team-Oriented Environment

Competitive Pay & Benefits

Qualifications

• 2–5 years of technical service, electronics, or ATM repair experience.
• NCR certification is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Install and maintain ATM products from multiple manufacturers.
• Troubleshoot and repair mechanical/electronic ATM components.
• Coordinate and prioritize daily service calls.

Skills

Troubleshooting

Communication

Time Management

Education

High School Diploma or GED

Job description

Career Opportunities with Cook Solutions Group Inc

Careers At Cook Solutions Group Inc

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Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations in Idaho Falls/Pocatello, ID areas. If you’re a detail-oriented troubleshooter with a knack for technology, great communication skills, and a commitment to top-tier customer service, this could be your next great move.

At Cook, we live by our “We Make It Happen!” culture delivering high-quality service with a positive attitude and a team-first mindset.

Locations: Idaho Falls or Pocatello, ID

Pay: $24-$28 hour DOE

What You’ll Do:

As an ATM Service Technician, you’ll play a key role in ensuring that our banking clients' ATM systems are running smoothly. This role focuses on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems.

• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware

What You Bring:

• High School Diploma or GED
• 2–5 years of technical service, electronics, or ATM repair experience
• Strong troubleshooting and time management skills
• NCR Certification a plus, but not required
• Willingness to train on advanced systems, including security equipment
• Valid driver’s license and a clean driving record
• Physical ability to lift/move up to 50 lbs regularly and up to 100 lbs occasionally

Why Join Cook Solutions Group?

• Award-Winning Company Culture – Named one of the 100 Best Companies to Work For
• Hands-On Technical Role – Work with a wide variety of banking and security tech
• Career Growth – Training, certifications, and opportunities to advance
• Team-Oriented Environment – Supportive leadership and peer network
• Competitive Pay & Benefits – Industry-competitive compensation and tools to succeed

Are you ready to make an impact and grow with a company that values your skills and drive? Apply today and join a team that truly Makes It Happen.

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.