ATM Reconciliation Specialist

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Magnolia (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

FARMERS BANK & TRUST COMPANY OF MAGNOLIA in Magnolia, AR seeks an ATM Reconciliation Specialist to support the Card Services and ATM operations. You will manage reconciliations, troubleshoot issues, and act as a backup for related roles.

This role requires a four-year degree or equivalent, and about 3 years of related experience, with 1–6 months in management. You will train staff, ensure accuracy, and uphold confidentiality.

Qualifications

• Equivalent to a four year college degree.
• 3 years related experience and/or training.
• 1 to 6 months related management experience.

Responsibilities

• Manage the ATM GL (general ledger) reconciliation process and balance discrepancies.
• Oversee armored car ATM balancing and cash handling procedures.
• Provide solutions to ATM troubleshooting, reconciliations, and card program issues.
• Oversee monthly debit card audits at Instant Issue Branch locations.
• Monitor and order debit card stock and card printer supplies for all branches.
• Train and mentor Card Services staff with ongoing coaching and support.
• Handle other Card Services and ATM operations duties as assigned.

Skills

Attention to detail

Confidentiality

Cross-training

Education

Four-year degree or equivalent

Job description

Job Details

Job Location: Operations - Magnolia, AR 71753

Position Type: Full Time

GENERAL DESCRIPTION OF POSITION

The ATM Reconciliation Specialist plays a key role in assisting the departmental leadership with the daily operations of the Bank's card services and ATM functions. This position holds the primary responsibility for ATM troubleshooting and reconciliation, as well as acting as a backup for other roles within the Card Services department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the ATM general ledger (GL) reconciliation process, ensuring all ATM-related accounts are balanced and discrepancies are promptly addressed.
• Oversee armored car ATM balancing and reconciliation, ensuring all processes related to cash handling and ATM balancing are accurate and in line with Bank procedures.
• Provide solutions to complex operational issues related to ATM troubleshooting, reconciliations, and the Bank's debit and credit card programs, including resolving discrepancies and system-related challenges.
• Oversee the monthly debit card audits of all Instant Issue Branch locations, ensuring accuracy and compliance with internal procedures and regulatory standards.
• Monitor and order debit card stock and card printer supplies for all Instant Issue branches.
• Train and mentor new Card Services staff, providing ongoing coaching, support, and assistance to ensure high levels of performance and knowledge retention.
• Handle other card services and ATM operations duties as assigned, demonstrating flexibility and a willingness to take on additional responsibilities as needed.

Qualifications

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree.

EXPERIENCE GENERAL

3 years related experience and/or training.

EXPERIENCE MANAGEMENT

1 to 6 months related management experience.

ADDITIONAL INFORMATION

Must deliver Service with HEART to all customers, both internal and external. Must maintain confidentiality of customer and bank information at all times. Must have strong attention to detail and accuracy and be able to work independently. Must be able to cross-train for other positions.