ATM Operations & Dispute Specialist

Municipal Credit Union; New York (NY); On-site; Full time

Job summary

Join a leading financial institution as an ATM Operations & Dispute Specialist, where you’ll handle daily operations and dispute resolution for ATM transactions. This entry-level role focuses on ensuring compliance, member service standards, and maintaining relationships while contributing to efficiency improvements. Ideal candidates will possess strong attention to detail and customer service skills.

Benefits

Competitive compensation

Medical and dental benefits

401K with employer contribution

Flexible paid time off

Qualifications

• Minimum two years of relevant work experience with a financial institution.
• Working knowledge of ATMs and ATM-related operations.
• Experience in project management preferred.

Responsibilities

• Process and verify ATM check deposits via Image Center daily.
• Research and resolve member disputes related to ATM transactions.
• Collaborate with the department to improve ATM processes.

Skills

Customer service

Attention to detail

Problem solving

Technological proficiency

Education

College degree or equivalent work experience

Job description

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Municipal Credit Union provided pay range

This range is provided by Municipal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.80/hr - $28.52/hr

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The ATM Operations and Dispute Specialist is responsible for assisting in the daily operations of the department; primarily the processing of the ATM check deposits via Image Center and researching/reviewing ATM, ACH and Zelle Disputes via Centrix, Visa DPS, Diebold Electronic Journals, Symitar and EWS systems. The position requires focus on member service standards, compliance with Regulation E and NACHA rules, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. The department functions consists of ATM/ Zelle and ACH processing and working closely with the supervisor on any related issues while also assisting with member related inquires via phone or email.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Process and verify all incoming ATM check deposits via Image Center on a daily basis,
• Ensure all ATM checks received from managed services vendor are accounted for on a daily basis.
• Research and resolve any member disputes related to ATM transactions (Cash / Check deposits, Withdrawals or Fraud) in accordance with applicable regulations.
• Research and resolve any member disputes related to Zelle Network transactions (Fraud and Non Fraud reasons) in accordance with applicable regulations.
• Research and resolve any member disputes related to ACH transactions (Fraud and Non Fraud reasons) in accordance with applicable regulations.
• Ensure all captured cards received from managed services vendor are logged/shredded daily.
• Prepare unmatched ATM check items in Image Center for scanning.
• Prepare End of Day ATM check deposit recap.
• Maintain manual and electronic transaction records and files.
• Respond to member inquiries or refer to appropriate service area in a timely manner.
• Participate in assigned meetings, events, and training as required.
• Prepare and email/mail correspondence for ATM check adjustments and Notice of Holds (NOH).
• Assist other units and departments with processing as requested by management.
• Comply with departments’ policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, responding to changes as needed to assure efficient workflow.
• Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations.
• Advise management of any potential legal issues or credit union risk exposure.
• Collaborate with department to identify efficiencies in ATM processes and recommend procedure changes as needed.
• Cultivates strong working relationships and builds trust among team members.
• Serve on committees and partner across the organization to implement improvements in processes.
• Perform other related duties as requested and special projects as assigned.
  
  
  

Requirements:

• College degree or equivalent work experience.
• Minimum two years of relevant work experience with a financial institution.
• Working knowledge of ATMs and ATM-related operations and products.
• Working knowledge of retail banking and record retention practices, rules, and regulations.
• Experience in project management preferred.
• Overtime as required.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.
  
  
  

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

• Competitive compensation, medical and dental benefits.
• 401K with employer contribution
• Flexible paid time off
  
  
  

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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