Atlassian Subject Matter Expert

Sabel Systems Technology Solutions, LLC.; Beavercreek (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Sabel Systems seeks a skilled Atlassian Administrator to migrate data from on-prem to Atlassian Data Center on Azure, working closely with customers via MS Teams and email to resolve Jira/Confluence/Jira Service Management issues. You’ll configure Jira workflows, boards, fields, and automations, and build Confluence dashboards and documentation.

The role emphasizes collaboration, timely customer support, and creating how-to guides, with participation in daily stand-ups and sprint ceremonies to

Qualifications

• Experience with Jira/Confluence/Jira Service Management administration.
• Ability to troubleshoot configuration issues and propose scalable solutions.
• Strong documentation and knowledge-sharing skills.

Responsibilities

• Migrate data from Atlassian Data Center Edge to Atlassian Data Center in Azure.
• Collaborate with customers via MS Teams or email to resolve Jira/Confluence/Jira Service Management issues.
• Configure Jira workflows, issue types, boards, screens, fields, components, and permissions; build automations.

Skills

Customer communication

Troubleshooting

Documentation

Tools

Jira

Confluence

Jira Service Management

Atlassian Data Center

Microsoft Teams

Azure

Job description

Why Sabel Systems

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Why Sabel Systems

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There's no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD's approach to digital engineering, this is the place for you.

Complexity Simplified. Mission Amplified.

What You’ll Do

• Migrate data from Atlassian Data Center Edge (aka on-prem) to an Atlassian Data Center Microsoft Azure environment
• Collaborate directly with customers over MS Teams or email to understand their concerns with Jira/Confluence/Jira Service Management and help troubleshoot Jira/Confluence/Jira Service Management configuration changes
• Configure simple Jira workflow, issue types, board filters, custom screens, custom fields, components, swimlanes, Jira boards, and establish board permissions
• Build Jira and Jira Service Management custom automations
• Configure Jira Plans/Roadmaps
• Create Confluence pages, dashboards, metrics, and document repositories
• Create Confluence macros to help customers develop dashboards and metrics
• Understand and be able to explain the utility of configuring a Jira Kanban vs Scrum board
• Use Adaptavist ScriptRunner in creating workflow customizations, field behaviors, custom listeners, and automations
• Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters
• Adhere to Sabel policies related to service level agreements (SLAs), responding to customer support requests in a timely manner and following up with customer, as needed, to ensure satisfactory customer support experience
• Maintain new customer troubleshooting solutions documentation in Confluence to share with Sabel teammates
• Ability to independently research potential solutions on Atlassian community pages or conduct a web search
• Creating Jira/Confluence/Jira Service Management how-to guides or presentations, as requested by customer or manager, proofreading for correctness and ensuring proper spelling, grammar, and punctuation prior to release to customer or manager
• Writing user troubleshooting instructions when solutions are discovered and sharing those solutions with your internal Sabel team to knowledge-share
• Coordinate appropriate meeting times with customer, send a MS Teams invite, and join call to assist customer on-time, scheduling and attending follow-up meetings as needed
• Attend daily stand-ups (DSUs), Sprint Reviews, Retrospectives, and any other team meetings on-time
• Maintain professional communications and appearance with customers and team members, responding to emails and participating on MS Teams calls promptly
• Conduct remote and/or in-person Jira/Confluence/Jira Service Management demonstrations, as required
• Manage individual daily work tasks within a Jira board and SharePoint or Jira Service Management technical support ticketing system