Atlassian SME (Active Clearance Required)

Intellect Solutions LLC; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Intellect Solutions LLC is seeking a Senior Subject Matter Expert to lead enterprise collaboration tool configuration and integration across Atlassian Data Center apps, IBM DOORS, and other COTS platforms. You will drive standardization, automation, and security-aligned workflows in an Agile/SAFe environment.

The role requires 10+ years’ experience, strong training and stakeholder skills, and active clearance.

Qualifications

• 10+ years in enterprise application configuration, systems integration, or collaboration platform support.
• Excellent verbal and written communication with experience leading user training and stakeholder engagement.
• Lead configuration, extension, and enterprise integration of Atlassian Data Center apps: Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, Crowd.
• Design standardized workflows, permission schemes, issue types, and automations for consistency and traceability.
• Implement and maintain advanced plugin functionality for performance and compatibility across COTS tools.
• Develop and execute Groovy/Python scripts to automate Jira/Confluence workflows and reports.
• Support JSM backend configurations, including Assets Query Language for asset management.
• Utilize JQL and scripting tools to create dashboards, reports, and workflow optimizations.
• Conduct Section 508 accessibility testing for new features and plugins to ensure compliance.
• Interface with REST and Atlassian APIs to integrate platforms with enterprise systems.
• Provide database-level support for PostgreSQL including direct queries for troubleshooting.
• Produce and maintain technical docs, including FISMA/ATO materials and end-user guides.
• Deliver training sessions to enhance user proficiency and tool adoption.
• Collaborate with systems engineers, DevOps, and product owners for cohesive integration and performance.
• Support tool upgrades, release coordination, and post-upgrade testing to minimize downtime.

Responsibilities

• Lead configuration, extension, and enterprise integration of Atlassian Data Center apps (Jira Software, JSM, Confluence, Bitbucket, Bamboo, Crowd).
• Design standardized workflows, permission schemes, issue types, and automations for consistency across projects.
• Develop and maintain advanced plugin functionality for improved performance of COTS tools.
• Create Groovy/Python scripts to automate workflows and reports across Jira and Confluence.
• Support JSM backend configurations, including Asset Query Language for asset management.
• Use JQL and scripting to build custom dashboards, reports, and workflow optimizations.
• Conduct Section 508 accessibility testing for new features and plugin updates.
• Integrate COTS platforms with enterprise systems via REST/Atlassian APIs.
• Provide database-level support for PostgreSQL and perform direct queries for maintenance.
• Produce technical docs including FISMA/ATO materials and end-user guides.
• Deliver training sessions to boost adoption and enforce enterprise standards.
• Coordinate with DevOps, systems engineers, and product owners for cohesive performance.
• Assist with tool upgrades, release coordination, and post-upgrade validation.

Skills

Enterprise app configuration

Systems integration

Communication skills

User training

Stakeholder engagement

Agile/SAFe

Automation scripting

Jira/JSM/Confluence mastery

Tools

Jira Software

Jira Service Management (JSM)

Confluence

Bitbucket

Bamboo

Crowd

IBM DOORS

PostgreSQL

REST APIs

Atlassian APIs

Job description

Please apply only if you hold an Active Secret (or higher) clearance.

Position Overview:

As a Senior Subject Matter Expert on the FBI CJIS CTP – Applications Team, you will serve as the lead authority on enterprise collaboration tools, providing strategic guidance, advanced configuration, and technical expertise for Atlassian Data Center applications (Jira Software, JSM, Confluence, Bitbucket, Bamboo, Crowd), IBM DOORS, and other critical COTS platforms. You will drive the standardization, integration, and automation of tool usage across the enterprise, ensuring alignment with organizational workflows, accessibility standards, and security requirements. Working within an Agile/SAFe environment, you will also support plugin development, performance optimization, and user training to enhance tool adoption and efficiency.

Required Qualifications:

• 10+ years of experience in enterprise application configuration, systems integration, or collaboration platform support, with emphasis on Atlassianproducts.
• Excellent verbal and written communication skills, with experience leading user training and stakeholder engagement.
• Lead the configuration, extension, and enterprise integration of Atlassian Data Center applications, including Jira Software, Jira Service Management (JSM), Confluence, Bitbucket, Bamboo, and Crowd.
• Design standardized workflows, permission schemes, issue types, and automations that promote consistency and traceability across enterprise projects.
• Implement and maintain advanced plugin functionality, ensuring compatibility and enhanced performance across COTS tools.
• Develop and execute scripts (Groovy, Python, etc.) to automate workflows, reports, and administrative functions across Jira and Confluence.
• Support JSM backend configurations, including Assets Query Language (AQL) for asset management, and enforce enterprise usage models.
• Utilize JIRA Query Language (JQL) and scripting tools to create custom dashboards, reports, and workflow optimizations.
• Conduct Section 508 compliance testing for new features, plugin updates, and core applications to ensure accessibility compliance.
• Interface with REST APIs and Atlassian APIs to integrate COTS platforms with other enterprise systems and enhance tool functionality.
• Provide database-level support for PostgreSQL, including direct queries and updates to Atlassian application databases for troubleshooting and maintenance.
• Produce and maintain technical documentation, including FISMA/ATO materials and end-user guides, ensuring clarity and compliance.
• Deliver training sessions and support initiatives to enhance user proficiency, enforce enterprise standards, and increase adoption of COTS tools.
• Collaborate with systems engineers, DevOps staff, and product owners to ensure cohesive integration and performance of CTP applications.
• Support tool upgrades, release coordination, and post-upgrade testing to minimize downtime and ensure system stability.