Atlassian Job Administrator

Australian Competition and Consumer Commission; San Francisco (CA); On-site; USD 104,000 - 167,000; Full time

Job summary

A prominent technology company is seeking an Atlassian Administrator to manage and optimize Jira and related tools. This role emphasizes configuration and support for project management workflows, requiring strong technical skills and the ability to troubleshoot effectively. You will work with various teams to enhance collaboration and improve tool utilization across the organization.

Qualifications

• 5+ years of experience as a Jira Administrator or similar role.
• Strong knowledge of Jira administration, JQL, and automation.
• Atlassian Certifications are a plus.

Responsibilities

• Configure and support Jira Software and Service Management (JSM).
• Develop automated workflows and troubleshoot issues.
• Provide training and technical support to users on Jira tools.

Skills

Jira administration

Jira Query Language (JQL)

Automation for Jira (A4J)

ScriptRunner

Strong troubleshooting skills

Education

BS in computer science or related field

Tools

Jira

Confluence

Opsgenie

AWS

Terraform

Job description

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visitaurora.tech or follow us onLinkedIn .

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are seeking a skilled Atlassian Administrator to manage and optimize our Atlassian tools. This role involves configuring, maintaining, and improving Jira and related Atlassian tools to support project management, workflows, and collaboration. The ideal candidate will have strong technical skills, experience with automation and integrations, and the ability to troubleshoot and enhance Jira functionality.

In this role, you will

• Configure, maintain, and support Jira Software, Jira Service Management (JSM), and related plugins. Design and implement custom workflows, issue types, screens, and fields to align with business needs. Manage user roles, permissions, and group access from related tools and throughout Jira. Create and manage Jira dashboards, filters, and reports to support data-driven decision-making. Monitor Atlassian tool system performance, troubleshoot issues, and apply updates or patches as needed.
• Configure, maintain, and support Confluence. Design and implement user driven space build out.
• Develop, maintain, and troubleshoot automation rules and ScriptRunner scripts.
• Configure, maintain, and troubleshoot integrations between Jira, Confluence, Slack, Opsgenie, Firehydrant, CI/CD pipelines, and numerous custom services.
• Use existing Infrastructure as Code (IaC) to perform updates, improvements, and data movements to lower environments.
• Ensure adherence to security policies, compliance standards, and best practices.
• Provide guidance, training, and technical support to users and teams to improve Jira adoption, efficiency, and alignment with best practices.

Required Qualifications

• BS in computer science or related field.
• 5+ years of experience as a Jira Administrator or similar role.
• Strong knowledge and experience with Jira administration, Jira Query Language (JQL), Structure, and Roadmaps for Jira.
• Strong knowledge and experience working Automation for Jira (A4J) and ScriptRunner (Groovy scripting).
• Familiarity with Jira REST and JAVA APIs.
• Understanding of database queries (e.g., MySQL) for Jira Data Center or Server environments.
• Familiarity with Jira Cloud, Data Center, AWS, Terraform, GCP and Server environments.
• Strong troubleshooting skills and the ability to diagnose and resolve Jira-related issues efficiently.
• Ability to work closely with hardware (R&D/Manufacturing), software (data science/development), DevOps (IT/infrastructure/etc), and business teams to translate requirements into Jira configurations.
• Atlassian Certifications (e.g., Atlassian Certified Jira Administrator).
• Ability to be on call and flexibility to support east coast time zone.

Desirable Qualifications

• Time as an Atlassian Partner (e.g. Platinum or Gold).
• Experience with Jira, Confluence, Opsgenie, Atlassian Admin, and other Atlassian tools.
• Experience working in Amazon Web Services (AWS), Github, Spacelift, and Terraform.
• Familiarity with Agile methodologies (Scrum, Kanban) and SAFe frameworks.
• Knowledge of DevOps practices and ITIL frameworks.
• Familiarity coding in Python and/or Go.

The base salary range for this position is $104-$167K per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

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Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.

Commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] .

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.