Atlassian Implementation Consultant (Subject Matter Expert)

Comtech Global Inc.; City of Albany (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking an Atlassian Implementation Consultant to provide expert services on Jira, Confluence, and related tools. You will assist in enhancing current environments, delivering implementation according to best practices, and managing project workflows in a government context. This role requires strong expertise in Atlassian products, with a focus on both configuration and documentation to ensure effective knowledge transfer.

Qualifications

• At least 5 years of experience with Atlassian tools.
• At least 2 years in public sector projects.
• Must work for an authorized Atlassian implementation provider.

Responsibilities

• Provide implementation services for Atlassian products.
• Enhance Jira environments according to best practices.
• Collaborate to analyze business needs and translate them into configurations.

Skills

Expertise in Jira configuration

Workflow development

Project automation

Access configuration via Atlassian Guard

Documenting knowledge bases

Job description

Job Title: Atlassian Implementation Consultant (Subject Matter Expert)Location: Albany, NYJob Description Core Responsibilities:• Provide up to 1,500 hours of implementation services for Jira Software, Jira Service Management, Confluence, and Atlassian Guard• Work under individual Statements of Work (SOWs) defining objectives, timelines, roles, and deliverables• Assist DFS teams in enhancing current Jira environments according to best practices• Collaborate with DFS stakeholders to analyze business needs and translate them into Atlassian configurations• Participate in planning, workflow creation, automation, and integration tasks• Deliver documentation and support knowledge transfer to internal teams• Ensure all implementations conform to Atlassian manufacturer specifications and licensing standards Required Qualifications:• At least 5 years of experience working with Atlassian tools (Jira, Confluence, etc.)• At least 2 years of experience on public sector (government) projects• Must be an employee of a company that is an authorized Atlassian reseller and implementation services provider• Expertise in Jira configuration, workflow development, permissions, custom fields, and project automation• Ability to escalate and resolve issues via Atlassian support channels• Must have access to and operate within Atlassian Premium environments, including a sandbox/testing instance Preferred Qualifications:• Atlassian certifications (e.g., Jira Administrator, Atlassian Certified Expert)• Experience with ADFS SSO, service desk best practices, and cloud migrations• Background in consulting, Agile project management, and IT service management (ITSM) Additional Experience With:• Customizing Jira Service Management for enterprise-level ticketing and workflows• Creating documentation and Confluence knowledge bases for end users• Security and access configuration via Atlassian Guard• Experience working in short-turnaround or rapid deployment scenarios• Managing and reporting service hours against milestones in SOWsWork Schedule• Standard business hours (Monday–Friday) based on DFS operations (Eastern Time)• Service tasks may be short-term or long-term; timelines defined per SOW• No weekend or on-call work expected unless outlined in an approved SOW

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