Atlassian Administrator (CMDB & Configuration Management)

McLane Company, Inc.; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Paid time off from day one

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. seeks an experienced Atlassian Administrator (CMDB & Configuration Management) to own Jira administration, Jira Assets (Insight), and CMDB governance.

You will partner with infrastructure, cloud, cybersecurity, and service management teams to ensure data integrity and trusted operational decision-making. This hybrid role requires 3+ days in the Temple, TX office, with candidates within a 50-minute radius encouraged to apply.

Qualifications

• 3+ years of Jira Service Management and Atlassian administration experience.
• Strong expertise in CMDB administration and governance, Jira Assets (Insight).
• Experience with asset lifecycle management, service mapping and dependency management.
• Familiarity with Atlassian Automation and REST APIs.
• Working knowledge of ITIL Configuration Management practices.
• Experience integrating Jira Assets with enterprise platforms and third‑party systems.

Responsibilities

• Administer and support Jira, Jira Service Management, workflows, permissions, automations, and governance.
• Manage Jira Assets (Insight), including schemas, object models, relationships, service mappings, and asset lifecycle processes.
• Maintain CMDB integrity through governance, audits, data-quality reviews, and compliance activities.
• Develop integrations and automation using Atlassian Automation, REST APIs, discovery tools, and cloud platforms.
• Build and maintain service dependency mappings to support incident, problem, and change management.
• Create dashboards, reports, and KPIs to monitor CMDB health and operational performance.
• Partner with infrastructure, cloud, security, network, and application teams for governance.

Skills

Jira Administration

Atlassian administration

CMDB governance

Service Mapping

Automation & REST APIs

Stakeholder management

Problem solving

Education

Bachelor’s degree in information technology or related field

Tools

Jira Service Management

Jira Assets (Insight)

CMDB tooling

Job description

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

McLane is seeking an experienced Atlassian Administrator (CMDB & Configuration Management) to serve as the technical owner and subject matter expert for Jira Administration, Jira Assets (Insight), Configuration Management Database (CMDB), and enterprise asset governance.

In this role, you will be responsible for maintaining the integrity, accuracy, and governance of configuration and asset data across the organization. You will partner closely with infrastructure, cloud, cybersecurity, application, and service management teams to ensure the CMDB serves as a trusted source of information for operational decision-making, risk management, regulatory compliance, and service delivery excellence.

This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Paid time off begins day one.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You’ll Do

• Administer and support Jira, Jira Service Management, workflows, permissions, automations, and platform governance.
• Manage Jira Assets (Insight), including schemas, object models, relationships, service mappings, and asset lifecycle processes.
• Maintain CMDB integrity through governance, audits, data-quality reviews, and compliance activities.
• Develop integrations and automation using Atlassian Automation, REST APIs, discovery tools, cloud platforms, and enterprise systems.
• Build and maintain service dependency mappings to support incident, problem, and change management processes.
• Create dashboards, reports, and KPIs to monitor CMDB health, asset compliance, and operational performance.
• Partner with infrastructure, cloud, security, network, and application teams to improve configuration visibility and governance.

What We’re Looking For

• Bachelor’s degree in information technology, Computer Science, business, Supply Chain, Logistics, Transportation, Industrial Engineering, or related field
• 3+ years of Jira Service Management and Atlassian administration experience.
• Strong expertise in CMDB administration and governance, Jira Assets (Insight), Asset lifecycle management, Service Mapping and dependency management, Atlassian Automation and REST APIs.
• Working knowledge of ITIL Configuration Management practices.
• Experience integrating Jira Assets with enterprise platforms and third‑party systems.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.

Preferred Qualifications

• Experience administering Jira Assets in large enterprise environments.
• Knowledge of discovery, asset management, and cloud infrastructure platforms.
• Experience supporting audit, compliance, and cybersecurity initiatives.
• Familiarity with Atlassian Intelligence, Rovo, Virtual Agent, AI-powered service management platforms.
• Experience with Script Runner and advanced automation frameworks.
• Knowledge of GenAI and LLM-based service management solutions.
• Scripting experience with Python, Groovy, or REST APIs.
• Atlassian certifications or related industry certifications.

Fit the following? We want you here!

• Teamwork oriented.
• Organized.
• Detailed.

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location

United States-Texas-Temple