Atlassian Admin with Forge

Infosys; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) plan

Paid Time Off

Job summary

Infosys is seeking skilled professionals in Raleigh, North Carolina, to contribute to digital transformation in financial services. As part of a leading team, you will leverage advanced technologies like AI and cloud to drive innovation.

Your responsibilities will include documenting requirements, facilitating design discussions, and participating in coding and integration of software applications. A Bachelor’s degree is required, along with strong skills in Atlassian tools.

Qualifications

• Experience in Atlassian Cloud administration.
• Familiarity with Jira and Confluence management.
• Ability to develop and maintain Jira Forge Apps.

Responsibilities

• Document business requirements and facilitate software design discussions.
• Participate in coding and integrate updates into applications.
• Conduct code reviews and maintain code repositories.

Skills

Atlassian Cloud administration

Jira Software Cloud

Jira Service Management Cloud

Confluence Cloud

REST APIs

JavaScript

Education

Bachelor’s degree or foreign equivalent

Tools

Atlassian Forge

Postman

Job description

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data‑led innovation to help our clients accelerate growth and unlock business value. Our AI‑driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You will have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you are passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Area of Responsibility

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, make changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• The ability to handle end‑to‑end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands‑on coding experience.
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross‑functional teams and perform software integration.

Required Skill And Experience

• Experience in Atlassian Cloud administration: Jira Software Cloud, Jira Service Management Cloud, Confluence Cloud, Atlassian organization/site/user management.
• Jira/JSM/Confluence support experience across L1/L2/L3 with enterprise‑scale user base and production support processes.
• Experience in Atlassian Forge development: Forge UI Kit, Custom UI, Forge Functions, Forge Storage APIs, Web Triggers, Custom Fields, security/permission models, deployment and maintenance.
• Experience building Jira Forge Apps and Confluence Forge Apps; ability to evaluate marketplace‑ready/custom solutions.
• Atlassian integrations using REST APIs, webhooks, event‑driven engineering; integration with MS Teams, ServiceNow, and enterprise applications.
• Plugin/app configuration and troubleshooting experience; ability to manage and optimise around 20+ Atlassian plugins.

Preferred Skill And Experience

• AWS exposure is good to have but not mandatory: CloudFront, CloudWatch, EC2, EBS, EFS, RDS, S3, SNS, SQS, VPC, ALB, IAM, Lambda, Route53, CloudFormation, Terraform, AWS CLI, DMS, Amazon Backup.
• Experience with JavaScript, JSON, XML, REST API, Postman, OAuth, SAML/SSO, MFA, logging and testing skills preferred.
• Experience with AI observability, AI governance, privacy/security controls, and secure AI implementation patterns.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.