Athletics Events & Guests Services Representative

California State University-Sacramento; Sacramento (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Sacramento State Athletics is seeking an Athletic Events & Guest Services Representative (Casual Worker) to provide exceptional guest experiences at athletic events, assist with ticketing, crowd management, and general guest services.

Hours vary by event, with evening and weekend shifts required. This non-exempt, hourly intermittent position offers a flexible schedule aligned with athletic events.

Qualifications

• Strong understanding of crowd control and guest services.
• Excellent communication and interpersonal skills.
• Ability to remain calm and handle situations professionally under pressure. Ability to work evenings and weekends.
• Physical ability to assist with event setup/takedown and aid guests with special needs.

Responsibilities

• Assist with event setup and takedown.
• Manage crowd flow and provide guest assistance during events.
• Provide ticket assistance and general guest services at athletic events.

Skills

Crowd control

Guest services

Communication

Interpersonal skills

Calm under pressure

Evenings & weekends

Athletics venues knowledge

Job description

Athletic Events & Guest Services Representatives

Casual Worker

Posting Details

Open until filled - Pool Position

Position Summary

The Events & Guest Services Representative position at Sacramento State Athletics is a crucial role dedicated to providing exceptional service and ensuring a safe, enjoyable environment for all guests attending athletic events. This position involves various duties, including event setup and takedown, crowd control, ticket assistance, and general guest services.

FLSA

Non-Exempt

Hiring Range

$16.90 - $18.00

Recruitment Type

Temporary

Time Base

Hourly-Intermittent

Work Hours

Hours vary based on operational needs; ability to work evenings and weekends.

Department Information

With a current student population of approximately 30,000, Sacramento State, the capital University, is one of the larger campuses in the 23-campus California State University system, the largest system of higher education in the nation. The Athletic Department at Sacramento State supports 21 NCAA division 1 athletic teams and includes over 450 student athletes competing in the Big Sky, Big West, and the Western Athletic Conference.

Required Qualifications

• Strong understanding of crowd control and guest services.


• Excellent communication and interpersonal skills.


• Ability to remain calm and handle situations professionally under pressure. Ability to work evenings and weekends.


• Physical capability to assist with event setup/takedown and provide aid to guests with special needs.


• Willingness to work flexible hours, including evenings, weekends, and holidays. Knowledge of athletics venues.


• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Conditions of Employment

Must be able to pass a background check.

Physical Requirements

Ability to lift 35lbs and carry 25lbs.

Ability to stand for long periods of time.

Documents Needed to Apply

Resume

About Sac State

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm‑to‑Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety .

As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page.

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity

California State University, Sacramento is an Aff… We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .

The ASR contains the current security and safety related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

COVID-19 Vaccine Certification Information

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail]

Eligibility Verification

Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).

Note To Applicants

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

Learn more about working at the California State University and the impact of our mission.