Athletics & Concessions Manager - Northwestern University Chartwells

Compass Group USA

Evanston (IL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Northwestern University, partnered with Chartwells Higher Education, is seeking an Athletics & Concessions Manager to oversee athletic venues, concessions and catering operations. You will manage staffing, inventory, setup, service, and post‑event breakdown for game days and special events.

The ideal candidate has a bachelor’s degree in hospitality, business or related field and at least 3 years of management in food service or concessions.

Qualifications

Bachelor's degree preferred or equivalent experience.
Minimum 3 years of management experience in food service, hospitality, concessions, catering, or retail dining operations.
Strong leadership, communication, and organizational skills.
Experience managing labor, inventory, and financial performance.
Proficiency with Microsoft Office applications.
Ability to work evenings, weekends, and holidays based on event schedules.
Experience in higher education dining, sports & entertainment venues, or large-scale hospitality operations preferred.
Catering sales and event management experience a plus.
ServSafe and BASSET Manager Certifications or ability to obtain certifications.
Experience working in a unionized environment a plus.

Responsibilities

Manage all athletic and concession operations, including planning, staffing, inventory, setup, service, and post-event breakdown for game days and special events.
Ensure efficient service execution through proper staffing, inventory management, and operational planning.
Monitor food quality, presentation, cleanliness, and customer service standards.
Maintain compliance with all company, university, local, state, and federal regulations.
Coordinate and oversee on-campus athletic, concession and catering events, including meetings, conferences, receptions, athletic events, and special functions.
Partner with clients to understand event requirements, menus, timelines, and service expectations.
Conduct site visits and event reviews to ensure client satisfaction.
Manage event logistics, including staffing, equipment, transportation, setup, service, and breakdown.
Monitor athletic and concession event costs and profitability while maintaining service excellence.
Monitor labor, food, and operating costs.
Foster a positive, inclusive, and high-performance work environment.
Address customer concerns promptly and professionally.
Ensure adherence to food safety and sanitation standards.

Skills

Leadership

Communication

Organization

Labor management

Inventory management

Financial performance

Microsoft Office

Evenings/weekends/holidays

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

Athletics & Concessions Manager - Northwestern University Chartwells

Other Forms of Compensation: FULL BENEFITS, PTO, 401K

At over 300 college & universities around the country,Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Working as the Athletics & Concessions Manager – Northwestern University for Chartwells will allow you the opportunity to work with great people like you! You will be surrounded by people that are passionate about what they do. This position is responsible for supporting the overall management and execution of athletics, concessions and catering operations across assigned athletic venues and events.

Manage all aspects of athletic and concession operations, including operational planning, staffing, inventory, setup, service execution, and post-event breakdown for game days and special events, while ensuring excellent guest service, food safety, company compliance, and achievement of financial and operational goals.
Ensure efficient service execution through proper staffing, inventory management, and operational planning.
Monitor food quality, presentation, cleanliness, and customer service standards.
Maintain compliance with all company, university, local, state, and federal regulations.
Coordinate and oversee on-campus athletic, concession and catering events, including meetings, conferences, receptions, athletic events, and special functions.
Partner with clients to understand event requirements, menus, timelines, and service expectations.
Conduct site visits and event reviews to ensure client satisfaction.
Manage event logistics, including staffing, equipment, transportation, setup, service, and breakdown.
Monitor athletic and concession event costs and profitability while maintaining service excellence.
Monitor labor, food, and operating costs.
Foster a positive, inclusive, and high-performance work environment.
Address customer concerns promptly and professionally.
Ensure adherence to food safety and sanitation standards.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, Food Service Management, or related field preferred or equivalent experience.
Minimum 3 years of management experience in food service, hospitality, concessions, catering, or retail dining operations.
Strong leadership, communication, and organizational skills.
Experience managing labor, inventory, and financial performance.
Proficiency with Microsoft Office applications.
Ability to work evenings, weekends, and holidays based on event schedules.
Experience in higher education dining, sports & entertainment venues, or large-scale hospitality operations preferred.
Catering sales and event management experience a plus.
ServSafe and BASSET Manager Certifications or ability to obtain certifications.
Experience working in a unionized environment a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.