Athletic Trainer Contact Center Rep

UCHealth; Aurora (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

UCHealth is seeking an Athletic Trainer Contact Center Rep to provide clinical knowledge and support in a call center. The role involves answering patient calls, registering patients, and working collaboratively to enhance the patient experience. Comprehensive benefits and incentives are offered.

Benefits

Three Year Incentive Bonus

Medical/Dental/Vision Coverage

Retirement Plans

Paid Time Off

Disability Insurance

Educational Assistance

Qualifications

• Licensed Athletic Trainer with BOC certification.
• State licensure as an Athletic Trainer required.
• Experience in a clinical setting preferred.

Responsibilities

• Answering patient calls and performing registration and scheduling.
• Obtaining insurance and demographic information.
• Collaborating with staff to improve patient experience.

Skills

Clinical Knowledge

Patient Communication

Collaboration

Education

Bachelor's degree

Job description

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Base pay range

$24.00/hr - $36.00/hr

Description

Location: UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora

Department: UCHlth Metro Patient Line

FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)

Shift: Days

Pay: $24.11 - $36.17/hour. Pay is based on relevant experience.

Summary

Uses clinical knowledge to provide efficient flow of clinical and non-clinical information via phone in a call center setting. Registers patients, schedules appointments, and may obtain referral or insurance information, verify guarantor info, and quote co-pay, coinsurance, and self-pay rates.

Responsibilities

• Answers patient calls and performs registration and scheduling.
• Obtains insurance and demographic info.
• Collaborates with staff to improve patient experience and escalates calls as needed.
• Shadows clinics to understand workflows and serves as a subject matter expert on injuries.

Requirements

• Licensed Athletic Trainer
• Certified Athletic Trainer
• Bachelor's degree
• Certification by BOC and state licensure as an Athletic Trainer

We improve lives through learning, healing, and human connection. UCHealth offers comprehensive benefits and incentives, including a Three Year Incentive Bonus, medical/dental/vision coverage, retirement plans, paid time off, disability insurance, wellness benefits, and educational assistance. UCHealth is an equal opportunity employer committed to diversity and inclusion.