Athletic Center Program Manager/Coach

Southern Arkansas University; San Mateo, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

San Mateo County Community College District is seeking an Athletic Center Program Manager/Coach (ACPMC) to lead community fitness programming, manage class schedules, and uphold standards of excellence across SMCCCD Athletic Centers.

The role involves hiring and mentoring staff, ensuring safety protocols, coordinating facility usage, and driving revenue opportunities while maintaining strong customer service and interdepartmental relationships.

Qualifications

• Bachelor's degree OR an equivalent combination of education and experience.
• Minimum of two years of related experience and/or training in fitness facility management and operations.
• Current First Aid Certification for Public Safety Personnel, AED-CPR.
• Available for assistant coach support during call-outs, special events, and after-hours responses (evenings, weekends, holidays).
• Demonstrated cultural competence and ability to work with diverse student, faculty, and community backgrounds.

Responsibilities

• Participate in hiring assistant coaches, instructors, trainers, and staff.
• Develop facility and program scheduling prioritizing KAD division needs and community usage.
• Maintain safety records, certifications, and training participation for staff.
• Support departmental fiscal responsibility through scheduling, timesheets, and labor reports.
• Identify and develop revenue streams and oversee internal communications within teams.

Skills

Leadership

Athletic coaching

Program management

Safety and risk

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

Job description

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Reporting to an Athletic Center Operations Manager, the Athletic Center Program Manager/Coach (ACPMC) provides supportive leadership, implementation, and coordination of athletic center programming, class schedules, and teaching standards of excellence at the SMCCCD Athletic Centers. Public contact is extensive and includes staff, students, the general public, and campus visitors. A high degree of independent judgment and creativity is required to resolve minor and major problems that arise. Short and long-term logistical planning related to membership is required and includes students, faculty, and the community.

The ACPMC:

• Supports Fitness and/or Aquatics programming as directed by the appropriate Athletic Center Operations Manager
• Performs duties consistent with District and College mission statements and values
• Schedules Community Fitness programming in the facility to preserve the primacy of academic programs and other college users while accommodating community needs during unassigned periods
• Implements safety protocols as required by statute and District regulations, as well as manages the performance of assistant coaches, instructors, trainers, and staff as it relates to those protocols
• Manages teams strategically and cohesively, and develops and coordinates interdepartmental relationships efforts daily

Community Fitness programming includes collaboration with Kinesiology, Athletics, and Dance (KAD) division deans, faculty, student-athlete coaches, and Athletic Center instructors, potentially including but not limited to assistant coaches, Pilates, group exercise, and personal trainers.

The ACPMC is responsible for the upkeep of pre-assigned facility areas, including Athletic Center equipment, maintenance, and capital improvement recommendations. In addition, the APMC assists with developing and implementing operational procedures for staff, coaching new classes or practice structures in accordance with member needs, and auditing existing classes or practices to give ongoing feedback to coaching instructors, trainers, and assistant coaches.

The ACPMC assists the appropriate Athletic Center Operations Manager with running a 7-day-per-week Community Fitness programming schedule and staff that scales to grow with the surrounding community.

Duties and Responsibilities:

• Participate in the hiring of assistant coaches, instructors, trainers, and other support staff, as well as the secondary recruiter for community fitness programming needs
• Assist with developing facility and program scheduling that assures the primacy of KAD division needs. The scheduling of facilities for the general college, community fitness, and aquatic members, and rental requests from the community are made in that order
• Assist with managing and maintaining safety records, certifications, and District training participation for staff working under the ACPMC's programs
• Support department fiscal responsibility through scheduling, timesheet review, and labor reports
• Help maintain strong revenue streams and increase program and rental opportunities
• Identify and propose new sources of revenue
• Oversee and establish internal communications with assigned teams
• Coordinate and assist with supervising maintenance with Campus Facilities or company partners, including scheduling necessary maintenance, repairs, and upgrades
• Train staff to align with the culture, students, faculty, and community service
• Train staff on hourly reporting software and create backup substitute options
• Provide general customer service; assist with signage, schedules, and website updating
• Support on-site logistics for requested special student member events
• Coordinate with supervisors to ensure all team members have American Red Cross certification on file
• Coordinate with supervisors to provide on-site CPR training
• Maintain and assure professional customer service standards in all departments
• Development and design surveys to review, summarize, and make department recommendations
• Order equipment and supplies to budget in support of programming
• Implement and actively structure daily safety, security, and risk management policies
• Review and support security and access related to the overall facility
• Identify outside certification opportunities for staff professional development
• Work with supervisors to guide and improve existing programs in other areas of the Athletic Center
• Review social media and online marketing, with response and update recommendations
• Actively participate in student and faculty wellness improvement by personally instructing or coaching programming in the assigned area
• Assist in the wellness of student, faculty, and community participants
• Attend and actively participate in staff meetings and professional training
• Assist and perform other duties as needed

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

• Industry best practices
• SMCCCD culture and policies, and procedures
• Payroll software, budgeting outlines, reporting review

Skills and Abilities:

• Implement and communicate the Illness and Injury Prevention Plan
• Work independently under pressure and meet deadlines
• Apply safety policies, practices, procedures, and requirements of the Fitness and Wellness Department and SMCCCD
• Success in coaching athletes, establishing a fitness training program or aquatics training program, and coaching swim or fitness at a highly competitive level
• Proficiency in Microsoft Office and Excel
• Integrity driven
• Demonstration of efficient, ease of interpersonal skills towards teams, inter-departmental stakeholders, students, faculty, and the community
• Written and verbal follow-through and highly focused with attention to detail
• Critical thinking, flexible problem-solving, resourcefulness
• Experience working with adults and youth and a wide variety of socio-economic backgrounds
• Strong leader and integrity-driven
• Service-oriented and program management experience
• Sound judgment aimed toward employee sustainability
• Establish and maintain productive working relationships within a diverse, collaborative, multicultural, interdepartmental environment
• Provide clear communication to team members towards steps promoting safety and enforcing safe work practices

Job Requirements:

• Bachelor's degree OR an equivalent combination of education and experience
• Minimum of two years of related experience and/or training in fitness facility management and operations
• Current First Aid Certification for Public Safety Personnel, AED-CPR
• Available for assistant coach support during "call-outs," special events, and after-hours responses/notifications, which may include evenings, weekends, and holidays
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff

Preferred

• GEX Instruction Certification from an Accredited National Source
• NASM or other Nationally Accredited Personal Training Fitness Certification

Aquatics:

• Certified Pool Operator/Aquatic Facility Operator
• Water Safety and Lifeguard, Red Cross Lifeguard Certification or Master Level Instructor (Title 22)

Additional Information:

Safety: to promote a safe working and learning environment employees must report any unsafe working conditions or practices, as well as any near-miss incident to their supervisor.

• Position is designated as a Mandated Reporter under the Child Abuse and Neglect Reporting Act
• Position is a Responsible Employee under the Equity in Education Act and Title IX

Work Demands

The environmental, physical, and mental demands described here are representative of those that an employee must meet to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequent hearing and speaking to exchange information in person and online
• Comprehend speech at normal levels
• Upper limb dexterity to operate computers and peripheral equipment
• Vision sufficient for daily and frequent use of computers, databases, and written materials
• Sitting for extended periods of time
• Frequent bending at the waist
• Physical presence at on-site locations
• Communicate and interact with others
• Observe and interpret people and situations
• Learn and apply