Athlete Experience & Store Operations Specialist

DICK'S Sporting Goods; Akron (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

DICK'S Sporting Goods in Akron is seeking a customer-focused associate to deliver an outstanding athlete experience, assist shoppers, and provide accurate product information across sneakers, apparel and gear.

You’ll help onboard teammates, follow merchandising standards, support loyalty programs, and ensure a welcoming store environment while upholding safety and loss prevention practices.

Qualifications

• 1–3 years of experience in retail or customer-facing roles.
• High School Diploma or equivalent required.
• Previous experience in retail or customer-facing roles preferred.

Responsibilities

• Engage customers to understand shopping needs and offer product recommendations.
• Assist with onboarding and training of new team members as subject matter expert.
• Uphold merchandising standards and keep floor sets tidy.
• Drive sales through knowledgeable product information and services.
• Promote loyalty programs and warranty options.
• Maintain a welcoming, respectful store environment and safety standards.

Skills

Customer service

Communication

Teamwork

Sales

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Akron is seeking a customer-focused associate to deliver an outstanding athlete experience, assist shoppers, and provide accurate product information across sneakers, apparel and gear.

You’ll help onboard teammates, follow merchandising standards, support loyalty programs, and ensure a welcoming store environment while upholding safety and loss prevention practices.