Athlete Experience Specialist

DICK'S Sporting Goods; Orlando (FL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Restaurant d’entreprise

Indemnités de stage/alternance

Job summary

DICK’S Sporting Goods in Orlando is seeking a Sales Teammate to help athletes find the right gear and deliver personalized service. You will build connections, share product knowledge, and contribute to a team-focused environment that drives sales and customer satisfaction.

Through friendly engagement, you’ll greet customers, assess needs, and guide them to suitable products while promoting loyalty programs and protection plans.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn product features and benefits quickly.
• Strong teamwork and cooperative mindset.

Responsibilities

• Greet athletes, identify needs, and provide personalized product recommendations.
• Demonstrate product knowledge to educate athletes on features and benefits.
• Drive sales through effective selling and loyalty programs.
• Collaborate with teammates to meet store goals and deliver exceptional experiences.
• Represent the brand with professionalism, enthusiasm and trust.

Skills

Customer service

Product knowledge

Teamwork

Sales mindset

Education

High School Diploma or equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job. It's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver an exceptional athlete experience by helping athletes find the right products to support their sport, activity and lifestyle. As a Sales Teammate, you will provide knowledge and personalized service, assist with product selection, maintain strong merchandising and presentation standards, and build meaningful connections with every athlete. Working as part of a team-first environment, you will bring expertise, energy and passion while supporting sales results and ensuring every athlete leaves confident in their purchase.

Key Responsibilities

• Deliver an exceptional athlete experience by greeting all athletes, identifying needs, and providing personalized product recommendations.
• Demonstrate strong product knowledge to educate athletes on features and benefits that help them make confident purchasing decisions.
• Drive sales results through effective selling behaviors, basket-building techniques, and promoting company programs such as loyalty memberships, protection plans, and credit offerings.
• Collaborate with teammates across the store, demonstrating a team-first mindset and contributing to overall store goals and operational excellence.
• Consistently represent the brand through professionalism, enthusiasm and a passion for helping athletes achieve their goals.
  
  

Qualifications

• High School Diploma or Equivalent
  
  

Virtual Requirements

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.
  
  

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!