ATE - Field Technician

Crash Champions; West Bend (WI); On-site; Full time

Job summary

A leading company seeks an ATE Field Technician for a field-based role focused on diagnostics and calibration services. The position requires 2-5+ years of automotive experience and offers competitive compensation, including medical and retirement benefits. Technicians travel daily to service locations and must demonstrate exceptional customer service and technical skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• 2–5+ years of experience in servicing and diagnosing vehicle systems.
• Strong knowledge of ADAS and electrical services including calibrations.
• Proficient with diagnostic tools.

Responsibilities

• Deliver ATE service support to customers.
• Travel to service locations and perform diagnostics.
• Ensure compliance with OEM guidelines.

Skills

Customer service

Communication skills

Diagnostics

Electrical services

Programming

Calibrations

Education

2–5+ years of automotive experience

Tools

Electrical diagnostic equipment

Job description

Champions Do More

The ATE Field Technician is a mobile, field-based role responsible for delivering high-quality diagnostic, programming, and calibration services to Crash Champions locations. This position requires daily travel to customer sites and plays a key role in upholding ATE’s standards of safety, accuracy, and customer service. Technicians are expected to demonstrate integrity in all service recommendations and documentation, ensuring only services required by OEM standards are performed.

Responsibilities

• Deliver fast and accurate ATE service support to internal and external customers.

• Travel daily to assigned service locations in a company-provided vehicle.

• Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.

• Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution, in alignment with company policies.

• Conduct test drives to verify system functionality and confirm successful repair outcomes.

• Provide excellent customer service by:

• Managing difficult situations with transparency and urgency.

• Communicating promptly and professionally with shops and internal stakeholders.

• Escalating concerns when needed.

• Participate in team meetings and training sessions as assigned.

• Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles.

• Stay current on ATE and OEM protocols through required training and Champions Connect updates.

• Travel daily to service locations and meet productivity and quality goals.

• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.

• Work assigned schedule including Saturday coverage as required by market needs.

• Maintain flexible availability to meet customer service commitments across all assigned business days.

• Perform additional duties as assigned.

Qualifications

• 2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.

• Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire/connector repair.

• Proficient with electrical diagnostic equipment such as multimeters, power probes, and resistors.

• Ability to perform and interpret vehicle health scans using both factory and non-factory tools.

• Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics.

• Ability to program vehicle modules using factory or approved non-factory software.

• Clear and professional communication skills, both verbal and written, to explain technical findings.

• Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word.

• Strong work ethic with a high sense of urgency, self-motivation, and a positive, professional representation of the ATE brand.

• Must be a continuous learner, eager to develop new skills and grow within the role.

• Comfortable working independently in fast-paced, shop environments.

• Willingness and ability to travel daily to service locations (local/regional) using a company-provided vehicle.

• Saturday availability required on a rotating basis (typically every other Saturday, 9 AM - 12 PM or as scheduled)

• Flexible Saturday schedule availability to ensure continuous market coverage

• Ability to work flexible schedule including Saturdays to support business operations.

• Must have a valid driver’s license and a safe driving record.

• Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with match

• Referral Bonus (“Crash From Crash”)

• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

Submit a Referral

Job Post Information* : Posted Date 6 days ago (6/18/2025 11:38 AM)

Job ID 2025-14264

# of Openings 1

Category ATE

Location : Address 3000 W Washington

Posting Location : City West Bend

Posting Location : State/Province WI

Location : Postal Code 53095

Remote No

Posted Min Pay Rate USD $25.00/Hr.

Posted Max Pay Rate USD $40.00/Hr.

Prioritization Tier 2 – Staffing Needs

Posted Min Pay Rate USD $25.00/Hr.

Posted Max Pay Rate USD $40.00/Hr.

ATE