At Your Service Center Associate, Century City - Flex

Macy's; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off

Merchandise discounts

Employee Assistance Program

Job summary

Macy's is looking for an At Your Service Center Colleague in Los Angeles, California. In this role, you'll ensure a personalized shopping experience by assisting with online order pickups, returns, and providing exceptional customer service.

Ideal candidates will have strong multitasking and problem-solving skills, with a customer-first mindset and flexible availability, including weekends and holidays. Join Macy's and be part of memorable moments in people’s lives.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to understand and communicate effectively.
• Capacity to make prompt decisions to resolve customer issues.

Responsibilities

• Deliver a seamless shopping experience by assisting customers with returns and pickups.
• Maintain a clean area and uphold service standards.
• Meet daily sales goals and promote loyalty programs.

Skills

Multitasking

Problem-solving

Attention to detail

Customer-first mindset

Communication

Job description

Job Overview

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You will support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. This role requires strong multitasking abilities, problem‑solving, attention to detail, and a customer‑first mindset. You will thrive in a fast‑paced environment with flexible schedules, including nights, weekends, and holidays.

How our At Your Service Colleagues spend their day

• Start the day with a positive example – greet teammates, keep the area clean, and review sales goals.
• Lead through action – welcome customers with genuine hospitality and engage in friendly, personal conversations.
• Assist customers in all aspects of total store fulfillment, including BOPS, and ensure the pickup area is organized for a friction‑free experience.
• Maintain a shoppable space – recover merchandise, keep pickup and return areas clean, and ensure timely completion of BOPS orders.
• Finish strong – share Loyalty program benefits, provide a sincere thank‑you, and use the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Continuously strive for excellence – improve every day, achieve sales goals, and learn from each other.

Full‑time colleagues typically work 30+ hours per week, and part‑time colleagues 12–24 hours per week, with all schedules including weekend shifts. Hours are dependent on business needs and colleague availability.

Who You Are

• Flexible availability, including nights, weekends, and holidays, with regular, dependable attendance.
• Can understand and communicate effectively with customers, co‑workers, and supervisors.
• Can read and understand employment policies and safety rules/procedures in English.
• Makes prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Can meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoys meeting people, learning about them, and sharing information.
• Resourceful, eager to start new ventures, adaptable to changing priorities, and capable of working independently and in teams.
• Comfortable handling electronic devices.

Essential Physical Requirements You Will Perform

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

What We Can Offer You

• Dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Community involvement through Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance‑based incentives with annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

For a full menu of benefits, please see our benefits information. (Link omitted for compliance.)

About Us

This is a great time to join Macy’s. Whether you help a customer find the perfect gift, streamline operations, enhance our online shopping experience, buy trendy merchandise, or design a balloon for the Thanksgiving Day Parade, you will be part of some of the most memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.