AT&T Sales & Customer Service Associate

Westpeak Consultants; Fresno (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A dynamic company specializing in AT&T products seeks an enthusiastic AT&T Sales & Customer Service Associate. In this full-time role, you'll engage customers and provide tailored product recommendations, ensure high-quality service, and process sales orders. The ideal candidate has customer service or sales experience and is comfortable with technology. Join us to drive customer success and satisfaction.

Qualifications

• Customer service or sales experience preferred.
• Confident in guiding customers and upselling.
• Technically adept with experience using smart devices.

Responsibilities

• Engage with customers for tailored AT&T product recommendations.
• Troubleshoot and resolve customer service issues.
• Process sales orders for new internet and wireless services.

Skills

Customer service experience

Sales experience

Technical aptitude

Tools

Smartphones

Tablets

Point-of-sale systems

Job description

Our company is the lead provider in AT&T products and services specializing in their sales and customer experience department. We are rapidly expanding our customer acquisition in the local area providing tailor fitted solutions to AT&T new and existing customers. We are looking to add valuable, enthusiastic individuals with a strong aptitude for sales to joining our team as an AT&T Sales & Customer Service Associate.

We are looking for customer-first individuals to join our team as an AT&T Sales & Customer Service Associate. In this role, you'll be the primary point of contact helping customers stay connected with the latest technology while providing unmatched service and support. In this full-time position we are fully committed to helping you find success by providing hands-on product knowledge and sales training to ensure you are able tackle any customer needs or acquisitions as an AT&T Sales & Customer Service Associate.

AT&T Sales & Customer Service Associate Responsibilities:

• Engage with customers to identify their needs and provide tailored AT&T product and service recommendations
• AT&T Sales & Customer Service Associate will provide caring, courteous, trustworthy, and professional service to AT&T customers directly
• Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail
• Process customers sales orders on new internet and wireless services
• Track all sales orders from start to finish to create a seamless customer experience
• Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers needs

AT&T Sales & Customer Service Associate Qualifications:

• Customer service or sales experience (preferred)
• Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience
• Experienced in building trust with customers and delivering high-quality service that exceeds expectations
• Technically adept with hands-on experience using smartphones, tablets, endpoint-of-sale systems