AT&T Customer Service Representative

StratEdge; Riverside (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent sales and customer service firm in Corona is seeking a dedicated AT&T Customer Service Representative to ensure a positive customer experience. The role requires engaging with customers, managing accounts, and providing personalized solutions while working in a fast-paced environment. Ideal candidates will have excellent communication skills and be goal-oriented.

Qualifications

• Experience in customer service, retail, or sales preferred but not required.
• Ability to thrive in a fast-paced environment independently and as part of a team.
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Engage with customers to build strong relationships and provide personalized recommendations.
• Manage customer accounts, addressing complaints and offering solutions.
• Document customer interactions to track sales performance and retention.

Skills

Communication

Interpersonal Skills

Customer Engagement

Organization

Job description

We are a prominent sales and customer service firm in Corona that partners with innovative telecommunications companies to deliver exponential services. Our goal is to provide products and services that will positively impact customer's lives. As we continue to expand, we are looking for a dedicated AT&T Customer Service Representative to join our team.

As an AT&T Customer Service Representative, you will be the first point of contact for current and prospective customers. You will assist them in the enrollment and sales process, ensuring a positive customer experience. The ideal candidate will be goal-oriented and enjoy working with people.

Responsibilities of an AT&T Customer Service Representative:

• Engage with customers to build strong relationships by listening to their needs and providing personalized product recommendations
• Work closely with team members to identify new sales strategies for improving sales performance and optimizing customer satisfaction
• Manage customer accounts, and address any complaints or concerns they have, and offer personalized solutions, fostering long-term loyalty
• Stay up to date on all products, services, and promotions offered to effectively assist customers and optimize sales opportunities
• Document customer interactions and sales activities to accurately track sales performance and customer retention

Qualifications of an AT&T Customer Service Representative:

• Experience in customer service, retail, or sales is preferred but not required
• Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively
• Ability to thrive in a fast-paced environment independently and as part of a team
• Highly organized with strong attention to detail
• Flexibility to work evenings and weekends as needed