At Home Advisor - Home Care - FT - Neptune

Hackensack Meridian Health; Wall (SD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Travel Reimbursement

401(k) match

Tuition Reimbursement

Job summary

Hackensack Meridian Health At Home is seeking a proactive team member to handle referral intake, answer calls, verify insurance, and coordinate with care teams. You will navigate referrals, document accurately, and support scheduling and billing processes in a fast-paced home health environment.

The role emphasizes strong customer service, attention to detail, and cross-functional collaboration to ensure timely, quality patient care.

Qualifications

• High School diploma or GED required; Associates degree preferred.
• Proficient in Microsoft Office Suite.
• Strong customer service skills.

Responsibilities

• Answer incoming telephone calls and manage referrals with strong customer service.
• Provide information to referral sources about programs and services available.
• Screen calls for appropriateness and transfer to RN for orders; enter referrals accurately.
• Adhere to intake processes; meet productivity standards; maintain accurate records.
• Verify insurance eligibility and authorization; communicate with insurance payors as needed.
• Coordinate with operations for scheduling and ensure timely handoffs and documentation.
• Respond to department needs and assist during staffing challenges as directed by management.
• Adhere to organizational competencies and standards of behavior.
• Lift at least 10 lbs, push/pull 10 lbs, and stand for at least 2 hours daily.

Skills

Customer Service

MS Office

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Office

Job description

Description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At www.TeamHMH.com, you'll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Responsibilties

• Answer incoming telephone calls. Monitor all referral management systems for new and referral updates on a continuous basis. Answer calls and questions utilizing excelling customer service skills. Assist with outside referrals if organization is unable to accommodate referral request. Network and build relationships with facility staff.


• Provide information to referral sources regarding programs and services available to meet customer’s needs. Answer all questions correctly and utilize intake resources when needed to assure information is correct.


• Screen calls for appropriateness. Demonstrate a clear understanding of the client’s needs and priorities. Transfer calls to RN for orders. Enter accurate referrals from any At Home product line. Identify opportunities for cross selling and utilize them to assist patients by providing other services necessary to meet their needs.


• Demonstrate adherence to intake process for each referral from start to hand off to operations for scheduling. Meet productivity standards on a daily basis. Maintain an accurate account file following all intake processes. Drill down to root referral source to obtain primary referral information. Enter all information correctly and in detail for each patient. Obtain necessary documentation adhering to intake process. Obtain face‑to‑face (F2F) information and hand off to F2F team with appropriate information.


• Knowledgeable in current Medicare reimbursement criteria and insurance contracts for the organization product lines. Network with insurance payor case managers to assure ease of referrals for home care services utilizing customer service skills. Obtain all necessary documents on a consistent basis. Assure insurance verification and authorization is appropriate to assure clean billing and prompt payment.


• Verify member eligibility and ensure correct billing information. Contact benefit provider to gather policy benefits/limitations and ensure service provided will be reimbursed. Utilize shared drive for insurance contracts. Contact insurance companies to verify coverage and obtain authorization in a timely manner. Document all communications into appropriate software systems in a timely manner.


• Obtain and communicate all insurance needs assigned by supervisor to the appropriate operation. May also communicate with billing agencies for all changes, modifications or additions for client. Follow up with omitted communications or documents as assigned.


• Assure communication is timely and appropriate with all organization operations. Utilize tracking system to follow up on pending cases. Organize information, services resources and contracts. Problem solve with staff on any pertinent patient referral issues. Take ownership to assure that delivery of services meet customer and referral source expectations.


• Other duties and/or projects as assigned. Respond to needs of department by performing duties/tasks assigned to assure departmental functions are performed when staffing challenges are encountered and when team members need assistance as assigned by manager.


• Adheres to HMH’s Organizational competencies and standards of behavior.


• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Associates Degree preferred


• Proficient in Microsoft Office Suite


• Strong Customer Service

Skills Education, Knowledge, Skills And Abilities Preferred

• Home Care Experience


• One (1) to Two (2) Years Healthcare Experience


• Billing/Insurance Authorization Experience

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.


• Experience: Years of relevant work experience.


• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.


• Skills: Demonstrated proficiency in relevant skills and competencies.


• Geographic Location: Cost of living and market rates for the specific location.


• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.


• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Minimum rate of $20.64 Hourly