Asst. Supervisor, Guest Services (Seasonal)

SeaWorld Entertainment; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a passionate team at an iconic entertainment destination where you can make a difference in the lives of guests and animals alike. As an Ambassador, you will play a crucial role in ensuring safety and enjoyment while gaining valuable experience in a fun and dynamic environment. This seasonal position offers a unique opportunity to work outdoors, engage with visitors, and develop leadership skills. With flexible hours and exciting perks like free park admission and discounts, this role is perfect for those looking to make lasting memories while working with a dedicated team. Don't miss your chance to be part of something special!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience and excellent communication skills are essential.
• Ability to work in a fast-paced environment and handle cash.

Responsibilities

• Ensure a safe environment for all ambassadors, guests, and animals.
• Provide training and feedback to team members.
• Maintain cleanliness and conduct quality inspections.

Skills

Leadership

Communication Skills

Problem Solving

Customer Service

Cash Handling

Microsoft Office

Education

High School Diploma

Bachelor's Degree

Tools

Selling Systems

CPR/AED Certification

Job description

SEASONAL POSITION

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

What it takes to succeed:

• High school diploma or equivalent preferred
• Leadership experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and be able to obtain a company driver’s license
• At least 18 years old
• Ability to to complete provided CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent written and verbal communication skills
• Comfortability speaking in front of large groups of guests and ambassadors
• Ability to remain calm and professional during challenging situations
• Working knowledge of all Microsoft Office applications
• Ability to stand and walk for long periods of time
• Ability to bend and stoop to assist in cleaning the park
• Ability to lift 25 pounds and push/pull 50 pounds
• Ability to able to climb stairs
• Ability to walk in sand
• Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
• Ability to assist in ride testing by riding all park rides
• Ability to operate in a cash handling environment
• Three full days of open availability
• Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.