Asst Superintendent Road Ops - 90001488 - Raleigh

Amtrak; Raleigh (NC); On-site; USD 113,000 - 147,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with Employer Match

Generous Paid Time Off

Job summary

Amtrak in Raleigh is seeking an experienced leader to manage day-to-day road and terminal operations across an assigned geographic area, ensuring safe, compliant, and efficient rail service. You will set expectations, monitor performance, enforce operating rules, and coordinate resources across functions to achieve service reliability.

The role leads front-line managers and operational staff, collaborates with Mechanical, Customer Service, Infrastructure/Maintenance, and external partners, and

Qualifications

• Bachelor’s Degree or equivalent required with 7+ years of relevant experience.
• Preferred: Bachleor’s Degree plus 9+ years of relevant experience.
• Knowledge of rail operating practices and supervisory principles.
• Strong verbal and written communication skills.

Responsibilities

• Direct and manage day-to-day road and terminal operations to meet safety, service and reliability targets.
• Lead, coach, and hold accountable managers and staff; support workforce planning and performance management.
• Ensure adherence to operating rules and regulatory requirements; investigate incidents and enforce corrective actions.
• Respond to service disruptions and emergencies; make timely decisions to minimize impact and restore service.
• Collaborate with internal and external stakeholders to resolve constraints and drive continuous improvement.

Skills

Train operations

Data analysis

Cross-functional collaboration

People leadership

Rail knowledge

Communication

Education

Bachelor’s Degree or equivalent

Job description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Manages road and terminal operations within an assigned geographic or functional area to ensure safe, compliant, and efficient rail service. Provides leadership to front‑line managers and operational employees by setting expectations, monitoring performance, enforcing operating rules, and coordinating resources across functions. Accountable for operational execution, employee safety, regulatory compliance, and service delivery outcomes in alignment with organizational objectives.

Essential Functions

• Direct and manage day‑to‑day road and terminal operations, including train assembly, equipment utilization, and execution of operating plans to meet service, safety, and reliability targets.
• Lead, coach, and hold accountable subordinate managers and operational employees; support workforce planning, hiring, training, qualification maintenance, and performance management in accordance with company policies and labor agreements
• Ensure adherence to operating rules, safety policies, and applicable regulatory requirements; investigate incidents, address non‑compliance, and implement corrective actions to mitigate operational and employee risk.
• Responds to service disruptions, emergencies, and abnormal operating conditions within the area of responsibility; make timely decisions to minimize operational impact and restore service
• Partner with internal (e.g., Mechanical, Customer Service, Infrastructure/Maintenance) and external (carrier railroad managers) stakeholders to resolve operational constraints, improve processes, and support continuous improvement initiatives.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 7 years of relevant work experience.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.

Knowledge, Skills, and Abilities

• Proficiency in managing day-to-day train assembly, equipment handling, and executing the Operating Plan for a terminal, ensuring smooth operations and adherence to schedules
• Ability to analyze operational data and real‑time conditions, exercise judgment under pressure, and make sound decisions with operational, safety, and workforce impact in mind.
• Strong aptitude for collaborating closely with leaders from various departments such as Road Operations, Customer Service, Mechanical, and Infrastructure Maintenance & Construction Services (IMCS), fostering effective communication and teamwork to maintain service quality and infrastructure stability
• Demonstrated ability to lead through front‑line managers, address performance and conduct issues, and maintain productive labor and employee relations
• Thorough knowledge of rail operating practices, terminal and road operations, and supervisory principles sufficient to manage complex, regulated operations
• Effective verbal and written communication skills to convey expectations, document decisions, and collaborate across organizational boundaries.

Environmental Conditions/Physical Demands

The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing
Financial and Retirement
Work and Family Life Support

Health, Dental, and Vision Insurance
401K with Employer Match
Generous Paid Time Off

Wellness Programs
Railroad Retirement Benefits
Paid Caregiving Days and Backup Care

Health Savings Account
Public Service Student Loan Forgiveness
Fertility and Family Building Benefits

No-cost Personal Health Advocate
Student Loan Assistance
Adoption and Surrogacy Assistance

Medical Plan Opt-out Credit
Tuition and Education Reimbursement
Paid Family Leave

Life Insurance
Rail Pass Privileges

Short- and Long-term Disability Insurance
Employee Assistance Program

No-cost Financial Advisor Sessions
Commuter and Flexible Spending Accounts

Requisition ID: 167402

Work Arrangement: 06-Onsite 4/5 Days
Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.