Asst. Superintendent, Elevator/Escalator Maintenance (Data & Regulatory Investigation)

Washington Metropolitan Area Transit Authority; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A regional transit authority is seeking an Assistant Superintendent for Elevator/Escalator Maintenance to manage daily operations, ensure compliance with safety and maintenance standards, and respond to emergencies. Ideal candidates have extensive experience in elevator and escalator maintenance and supervisory roles. This full-time position offers a chance to contribute to critical infrastructure management.

Qualifications

• At least five years of experience in the Elevator and Escalator field.
• Must acquire QEI-1 certification within 12 months of hire.
• Preferred vocational or technical training in vertical transportation equipment.

Responsibilities

• Oversee daily operations of Elevator and Escalator Services.
• Ensure compliance with maintenance and availability goals.
• Respond to elevator and escalator accidents in a timely manner.
• Conduct investigations and provide reports on incidents.

Skills

Supervisory experience

Failure/trend analysis

Preventive maintenance scheduling

Safety standards adherence

Education

High school diploma or GED

Job description

Overview

Asst. Superintendent, Elevator/Escalator Maintenance (Data & Regulatory Investigation)

Job ID: 250911

Location: VA - Metro Bldg At Eisenhower

Full/Part Time: Full-Time

Posting Open-Close: 10/08/2025 – 10/14/2025

Union: NRP

Regular/Temporary: Regular

Job Description

Job Description

Minimum Qualifications

Education

High school diploma or general equivalency diploma (GED).

Experience

• A minimum of five (5) years of experience in Elevator and Escalator field to include at least one (1) year of supervisory and/or management experience responsible for failure/trend analysis and preventive maintenance scheduling.

Certification/Licensure

• Must acquire, within twelve (12) months of hire, a National Association of Elevator Safety Authorities (NAESA) QEI-1 certification or equivalent QEI-1 certification recognized in District of Columbia, Maryland, and Virginia jurisdictions

Preferred

• Vocational or technical training in vertical transportation equipment

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:

• In accordance with the Washington Metropolitan Area Transit Authority’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary

The Assistant Superintendent, Elevator/Escalator Maintenance oversees the day to day operations of an Office of Elevator and Escalator Services (ELES) within a maintenance region or assigned Area of Responsibility (AOR). The incumbent ensures the office meets maintenance, compliance and availability goals set by the Authority. Additionally, the Assistant Superintendent ensures all assets remain code compliant while in operation by ensuring that all Preventive Maintenance is performed according to schedule and that all Limited Maintenance (LM) and Safety Work Order (SWO) are addressed within 30 days of initial notification.

ESSENTIAL FUNCTIONS

• Ensures assigned Region or AOR meets all Key Performance Indicators (KPI) including Preventive Maintenance (PM) compliance, Elevator and Escalator Availability, Mean Time Between Failures (MTBF), Mean Time to Repair (MTR), and all corrective maintenance standards.

• Develops work schedules and priorities for assigned area of responsibility to ensure proper human asset allocation.

• Works with labor and employee relations to resolve grievances, disputes, and disciplinary actions, to protect the Authority’s legal interest and continuity of operations.

• Monitors, reviews and approves time and attendance for subordinate staff, enforces established administrative policies to help optimize personnel resource utilization.

• Responds in a timely manner to elevator and escalator accidents, critical equipment outages, and electrical equipment shock reported during and outside of normal working hours.

• Conducts investigations and provides timely written reports of the investigations ensuring safety and alignment with WMATA's performance goals.

• Directs and works with contractors to ensure adherence to maintenance procedures, including but not limited to, monitoring technical code adherence, contract worker performance and quality of work.

• Ensures a safe working environment and enforces safety standards for the maintenance group. Reports unsafe working environments and any accidents/injuries within AOR, participates in the Local Safety Committee (LSC), and ensures WMATA’s safety metrics are met or exceeded.

• Conducts field audits on field work and station conditions.

• Directs, supervises, and evaluates assigned staff.

• Contributes to maintenance support plans for special events and severe weather events to ensure coverage throughout the year. May work in the ELES Operations Center (EOC) during these events.

• Collaborates with engineering, procurement and logistics to maintain proper stock levels of all stock items (R3810 and R3830) for elevators and escalators.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment

• Personal interview

• Verification of education and experience (including certifications and licenses)

• Criminal Background Check (a criminal conviction is not an automatic bar to employment)

• Medical examination including a drug and alcohol screening (for safety sensitive positions)

• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.