Asst Store Mgr - Service

Williams-Sonoma, Inc.; Tigard (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Generous discount on all Williams-Sonoma, Inc. brands

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits including dental and vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service in Tigard, Oregon. You will support the management team in achieving goals by providing exemplary customer service and maintaining adequate store supervision.

This role requires exceptional leadership skills, retail experience, and the ability to manage multiple priorities. Employees enjoy benefits such as health insurance, a generous discount on brands, and development opportunities.

Qualifications

• Must be able to be mobile on the sales floor for extended periods.
• Ability to lift and mobilize items up to 75 lbs.
• Full-time associates need open availability.

Responsibilities

• Lead the store team to create an exceptional customer experience.
• Manage sales floor staffing and role model for sales associates.
• Coach staff on customer service principles.
• Educate team on product through Selling Essentials.
• Ensure a positive and fair work environment.
• Resolve client service issues effectively.

Skills

Excellent communication skills

Organization skills

Leadership skills

Critical thinking skills

Time management skills

Education

2-3 years of retail sales or management experience

Job description

Overview of the Assistant Manager of Sales and Service Role

You will support the management team in achieving goals by providing World‑Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People‑First Philosophy
• Ensure timely resolution of client service issues including delivery/pick‑up and outstanding issues through effective use and management of client information reporting system

Criteria

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• 2‑3 years of previous retail sales experience or management experience in a customer‑service related field

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full‑time associates are expected to have open availability to meet the needs of the business.
• Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

Continued Learning

• Individual development plans and career pathing conversations
• Annual performance appraisalsCross‑brand and cross‑functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer.

Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.