Assistant Store Manager - Sales & Service, Full Time, Bridgehampton - Williams Sonoma

Williams-Sonoma, Inc.; Bridgehampton (NY); On-site; USD 33,062 - 39,950; Full time

Benefits offered by this job

Generous product discount

401(k) plan

Wellness program

Paid vacations and holidays

Job summary

Williams-Sonoma, Inc. in Bridgehampton is seeking an Assistant Manager of Sales and Service to lead the store team, ensuring exceptional customer experiences and achieving sales goals. The role requires excellent communication and leadership skills, along with 2-3 years of retail sales or management experience.

Full-time benefits include health and dental insurance, a 401(k) plan, and generous discounts on products. The pay range is $24.00–$29.00 per hour.

Qualifications

• 2-3 years of previous retail sales experience or management experience.
• Excellent communication and organization skills.
• Ability to manage competing priorities effectively.

Responsibilities

• Lead the team to create an exceptional customer experience.
• Ensure the sales floor is adequately staffed and serve as a role model.
• Coach staff on customer service principles.
• Resolve client service issues efficiently.

Skills

Communication

Organization

Leadership

Critical-thinking

Time-management

Job description

Welcome to the Assistant Manager of Sales and Service position. This role supports the management team in achieving goals by providing world‑class service and building lasting customer relationships.

Overview of the Assistant Manager of Sales and Service role

• Lead the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed and serve as a role model for sales associates in sales generation and service.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate the team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People‑First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick‑up and outstanding issues through effective use and management of client information reporting system.

Criteria

• Excellent communication, organization and leadership skills.
• Superior critical‑thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time‑management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2‑3 years of previous retail sales experience or management experience in a customer‑service related field.

Physical Requirements

• Mobile on the sales floor for extended periods.
• Lift and mobilize medium to large items, up to 75 lbs., using appropriate equipment and safety techniques.
• Full‑time associates must have open availability to meet business needs.
• Part‑time Flex associates must be available for at least two regular weekend shifts (Friday, Saturday, or Sunday) and two weekday shifts (Monday‑Thursday). For schedules of 20+ hours weekly, greater availability may be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days.

Benefits Just For You

• A generous discount on all Williams‑Sonoma, Inc. brands.
• A 401(k) plan and other investment opportunities.
• A wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays (full‑time).
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).

Compensation range: $24.00–$29.00 per hour.

Your Journey in Continued Learning

• Individual development plans and career pathing conversations.
• Annual performance appraisals.
• Cross‑brand and cross‑functional career opportunities.
• Online learning opportunities through brand‑specific resources and WSI University.
• Leadership development opportunities.

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (e.g., H‑1B). This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other applicable laws.