Asst Store Mgr - Operation

Williams-Sonoma, Inc.; Tulsa (OK); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Health, dental and vision insurance

Paid vacations and holidays

Job summary

Williams‑Sonoma, Inc. in Tulsa, OK is seeking a store fulfillment lead to drive incremental sales by overseeing in‑store order fulfillment across channels (order pickup, shipments, holds, home delivery and installation) and by modeling world‑class service while building guest relationships.

You will supervise staff coverage, manage stockroom organization, perform daily audits to deter shrink, champion safety practices with monthly meetings, and foster a people‑first environment where associates

Qualifications

• Excellent communication, organization and leadership skills.
• Strong critical thinking and problem-solving abilities.
• Proven time management and multitasking in fast-paced environments.
• 2–3 years of retail sales or customer-service leadership experience.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, unpaid hold management, home delivery, installation).
• Identify, execute and maintain shipping in and shipping out lanes in the stock room; utilize pop-up tables, carts and racks as needed.
• Ensure effective stockroom organization to maximize efficiency, safety and productivity for replenishment and omni fulfillment.
• Perform regular audits and daily reconciliations to eliminate shrink.
• Champion safety best practices and conduct monthly safety meetings; ensure equipment is safe and staff trained.
• Create and ensure a positive environment where all associates are treated with dignity and respect.

Skills

Excellent communication

Leadership

Time management

Organization

Critical thinking

Retail experience

Job description

Overview

You will be driving incremental sales and ensuring profitability through the effective management of in‑store order fulfillment via Omni channels. You will support the management team in achieving goals by providing world‑class service and serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, unpaid hold management, home delivery, installation)
• Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop‑up tables, carts and baker’s racks as needed
• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and omni fulfillment
• Perform regular audits and daily reconciliations (UPS, DIAR, markdown audit report) and establish daily disciplines to eliminate shrink (lost cartons, mis‑picks, MOS, returns, RTVs)
• Champion all safety best practices. Maintain and execute all safety binder requirements: host monthly safety meetings, ensure tools and resources (ladders, box cutters, etc.) are in working condition, and ensure all associates have completed ladder safety training
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our people‑first philosophy

Qualifications

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• Ability to independently lead self and others to achieve results
• 2‑3 years of previous retail sales experience or management experience in a customer‑service related field. Omni‑channel fulfillment experience a plus!

Physical Requirements

• Must be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full‑time associates are expected to have open availability to meet the needs of the business
• Part‑time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week. For an associate to be scheduled 20 hours or more weekly, greater availability that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days

Benefits

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)
• Cross‑brand and cross‑functional career opportunities
• Online learning opportunities through brand‑specific resources and WSI University

WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer.

Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.