Asst Store Mgr - Operation

Williams-Sonoma, Inc.; Sarasota (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Health insurance

Paid time off

Career growth opportunities

Education via WSI University

Job summary

Williams-Sonoma, Inc. is hiring an Assistant Manager for OMNI Operations to drive incremental sales and profitability through in-store order fulfillment across all channels.

You will lead staff coverage, model World-Class service, and build guest relationships while overseeing store operations. You will supervise stockroom processes, coordinate shipments, and enforce safety and People-First practices, with a focus on seamless omni-channel fulfillment and strong leadership in a busy retail

Qualifications

• Excellent communication, organization and leadership skills.
• Strong critical thinking to identify challenges and plan actions.
• Retail sales or customer service management experience (2–3 years); Omni-channel fulfillment is a plus.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation).
• Identify, execute and maintain shipping in and shipping out lanes in the stock room; arrange tables/carts as needed.
• Ensure stockroom organization to maximize efficiency, safety and productivity for salesfloor replenishment and Omni fulfillment.
• Perform regular audits and reconciliations to eliminate shrink and ensure processes are followed.
• Champion safety practices; lead safety meetings and maintain safety equipment and training.
• Create and ensure a positive environment where associates are treated with dignity per People-First Philosophy.

Skills

Leadership

Communication

Organization

Time management

Customer service

Omni-channel fulfillment

Job description

About the Team

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager, OMNI Operations role

You will be driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. You will support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
• Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed
• Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
• Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
• Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Criteria

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• Ability to independently lead self and others to achieve results
• 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus!

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances, the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.