Asst Store Mgr - Operation

Williams-Sonoma, Inc.

Fort Worth (TX)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Cross-brand opportunities

Online learning (WSI University)

Job summary

Williams-Sonoma, Inc. in Fort Worth, TX is seeking an Assistant Manager for OMNI Operations to drive incremental sales and profitable in-store order fulfillment across channels.

You will supervise staff, ensure guest service excellence, and maintain stockroom workflows, safety, and scheduling to cover peak periods.

Qualifications

Excellent communication, organization and leadership skills.
Strong critical thinking to identify challenges and act quickly.
Good time management to juggle multiple tasks and priorities.
2-3 years of retail or customer service management experience; omni-channel helpful.

Responsibilities

Lead customer fulfillment across all channels using all services (order pick up, shipping, home delivery, installation).
Identify, execute and maintain shipping in/out lanes in the stock room; use tables or carts as needed.
Ensure stockroom organization to maximize efficiency, safety and productivity for salesfloor replenishment and omni fulfillment.
Perform audits and daily reconciliations (UPS, DIAR, Markdown Audit) and reduce shrink (lost cartons, mis-picks, returns).
Promote safety; conduct monthly safety meetings and ensure equipment is safe and ladders are in good condition.
Foster a positive environment where associates are treated with dignity per People-First Philosophy.

Skills

Leadership

Communication

Critical thinking

Time management

Self-management

Retail experience

Omni-channel

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager, OMNI Operations role

You will be driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. You will support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker’s racks as needed
Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training
Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

Criteria

Excellent communication, organization and leadership skills
Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
Ability to independently lead self and others to achieve results
2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus!

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business.
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Cross-brand and cross-functional career opportunities
Online learning opportunities through brand specific resources and WSI University

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances, the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Our Company
Founded 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Job Info