Asst Restaurant Manager - Alamo, TX

Church's Chicken; Alamo (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading restaurant chain is seeking an Assistant General Restaurant Manager to oversee daily operations and support the Restaurant General Manager. This role involves training staff, managing inventory, ensuring compliance with health and safety standards, and driving customer satisfaction. Ideal candidates will have supervisory experience in the restaurant industry and strong interpersonal skills.

Qualifications

• Must be at least 18 years old.
• Minimum of 1 year supervisory experience in the restaurant industry.
• ServSafe food safety training is highly recommended.

Responsibilities

• Assist the Restaurant General Manager in training employees and maintaining staffing levels.
• Analyze profit and loss statements to meet sales plans.
• Ensure compliance with all company operations standards and regulations.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Coaching

Customer satisfaction focus

Education

High school diploma or G.E.D.

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary:

The Assistant General Restaurant Manager works under the direction of the Restaurant General Manager. The ARGM is responsible for the hands-on day-to-day activities and operations of the restaurant, assisting in the successful implementation of Church's initiatives and programs, helping achieve or exceed all established financial sales and profitability plans, and handling banking and administrative responsibilities.

Key Duties/Responsibilities:

1. Assist the Restaurant General Manager (RGM) in ensuring all employees are trained.
2. Maintain appropriate staffing levels and prepare weekly schedules.
3. Support staff during high volume periods as needed.
4. Administer all paperwork in a timely manner.
5. Analyze profit and loss statements and work towards meeting sales plans.
6. Maintain accurate inventory records.
7. Understand, enforce, and adhere to all company policies and procedures.
8. Ensure compliance with all company operations standards and regulations.
9. Practice and enforce all federal, state, and local laws, regulations, and ordinances.
10. Maintain a clean and safe facility at all times.
11. Deliver consistent, high-quality products daily and every shift.
12. Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• Must be at least 18 years old.
• High school diploma or G.E.D. required.
• Minimum of 1 year supervisory experience in the restaurant industry.
• ServSafe food safety training is highly recommended.

Position Qualifications/Functional Skills:

• Valid driver’s license and proof of insurance.
• Ability to work at least 40 hours per week, including flexible shifts and weekends.
• Knowledge of restaurant policies, practices, and HR procedures.
• Excellent interpersonal and professional communication skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures effectively.
• Skilled in coaching, counseling, and developing employees.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Ability to supervise and manage conflict resolution.
• Create and maintain a positive work environment.

Core Competencies:

Build a Strong Guest Culture

• Exceed guest expectations and prioritize guest satisfaction.
• Provide exceptional service and resolve complaints effectively.
• Foster a welcoming restaurant environment.

Build High-Performing Teams

• Promote respect, coaching, recognition, and effective communication.
• Hire, train, and develop team members, ensuring proper staffing.
• Lead onboarding and orientation processes.
• Facilitate teamwork and provide actionable feedback.

Maintain Quality and Safety

• Ensure food quality standards are met consistently.
• Apply proper food preparation and safety principles.
• Comply with health, safety, and sanitation standards.
• Follow cash and security procedures to ensure safety.
• Maintain safe and obstruction-free work areas.

Drive Results

• Set clear goals and communicate roles effectively.
• Hold team members accountable and use tools to audit service and safety practices.
• Encourage staff to meet or exceed goals with timely feedback.