Asst Patient Access Representative- ACTAT Cardiology- SW Houston

UTHealth; Pearland (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

UTHealth is hiring a Patient Access Representative for the ACTAT-Cardiology department at its SW Houston clinic. This role ensures smooth day-to-day operations, acts as the first point of contact for patients, and provides excellent customer service, contributing to overall patient satisfaction. The position requires strong multitasking and administrative skills, with comprehensive benefits for full-time team members.

Benefits

100% paid medical premiums for full-time employees

Generous time off (37-38 days/year)

Longevity Pay after two years of service

Retirement/pension plan

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts

Employee discounts including entertainment

Qualifications

• Ability to multitask effectively.
• Proficient typing/keyboarding skills.

Responsibilities

• Obtain and enter patient information accurately.
• Ensure medical necessity compliance and explain forms to patients.
• Collect patient liability and establish payment arrangements.

Skills

Multi-tasking

Proficient typing/keyboarding

Education

High School Diploma or equivalent

Job description

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

We are hiring for a Patient Access Rep for our ACTAT- Cardiology department at the SW Houston clinic. This role serves as the first point of contact for patients and visitors. This role is crucial to ensuring that day-to-day operations run smoothly and that excellent customer service is provided.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Position assists in ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

Essential Functions

• Assists in obtaining demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
• Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
• Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

Certification/Skills:

• Ability to multi-task.
• Proficient typing/keyboarding skills.

Minimum Education:

High School Diploma or equivalent required

Minimum Experience:

None

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1

For a complete list please visitwww.uthealth-veterans.jobs.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.