Why Join Us
- Career Growth: Opportunity to fast-track your career with a leading global food and beverage company.
- Professional Development: Comprehensive training and mentorship program to develop your skills and expertise.
- Dynamic Work Environment: Be part of a vibrant and inclusive culture that encourages innovation, collaboration, and excellence. Certified as Great Place to Work and Top 100 Best Place to Work for Women!
- Competitive Compensation: Attractive salary and benefits package, including health insurance, performance incentives, and more.
About the role
This role will support our Key Account Manager in handling leading domestic and international caf chains. This role will involve assisting in understanding the brief, account servicing, technical coordination, and project follow-ups while providing vital support in driving business growth. Travel is an integral part of the role.
Duties & Responsibilities Account Support & Coordination:
- Assist the Key Account Manager in managing existing caf chain relationships.
- Coordinate with clients for sample requirements, trials, order follow-ups, and documentation.
- Prepare presentations, reports, and technical proposals in support of sales meetings. Technical Sales Assistance:
- Understand the technical features of our food and beverage ingredients/products.
- Liaise with R&D, QA, and Production teams to ensure timely execution of customer-specific projects.
- • Participate in product trials, demos, and support technical problem-solving during onboarding or issue resolution. Business Development Support:
- • Help identify growth opportunities within assigned accounts.
- • Track customer satisfaction and relay feedback to improve offerings.
- • Support in preparation of sales forecasts, pricing, and proposals. Cross-functional Coordination:
- • Act as the link between customer teams and internal departments (supply chain, logistics, R&D).
- • Ensure smooth flow of communication and timely delivery of customer requirements. Travel & Field Work:
- • Travel regularly to customer locations for reviews, trials, audits, or project follow-ups.
- • Attend client meetings, exhibitions, and industry forums as required.
Qualifications and Experience
- Bachelors degree in Food Technology, Food Science, Chemistry, or related field (MBA/PGDM is a plus).
- 25 years of experience in a techno-commercial or sales support role in the F&B/ingredients industry.
- Exposure to working with caf chains, QSRs, or institutional clients is a strong advantage.
- Comfortable with travel and customer-facing engagements.
Knowledge, Skills and Abilities
- Strong communication and interpersonal skills with the ability to build and maintain long-term relationships with senior decision-makers.
- Strong business acumen and the ability to understand customer needs, challenges, and business drivers.
- Highly organized with excellent time management skills and the ability to manage multiple key accounts simultaneously.
- Ability to work cross-functionally and collaborate effectively with internal teams.
- Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Strong customer-centric approach with a commitment to delivering value and exceeding customer expectations.
- Self-motivated, proactive, and results-oriented.
- Good understanding of food ingredients, formulations, and product applications.
- Team player with a learning mindset and willingness to grow.