Asst. Manager - Front Office (Duty Manager)

Hyatt Hotels Corporation; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Manager for the Front Office. This role is pivotal in ensuring guest satisfaction and operational efficiency within a luxurious setting. You'll lead the Front Office team, ensuring exceptional service while maximizing revenues. Your leadership and management skills will shine as you interact with guests and oversee daily operations. Join a vibrant team dedicated to creating memorable experiences in a dynamic environment that values professional growth and personal development.

Qualifications

• 2+ years of experience in Front Office at a luxury property.
• Strong management skills and knowledge of Front Office processes.

Responsibilities

• Assist in leading the Front Office Department to ensure exceptional service.
• Interact directly with guests to handle complaints and inquiries.

Skills

Guest Satisfaction

Leadership Skills

Front Office Systems Knowledge

Job description

Hyatt is a place of learning – similar to a university. The company offers numerous opportunities for professional and personal growth.

Asst. Manager - Front Office (Duty Manager)

Grand Hyatt Manila offers a variety of exciting experiences and innovative restaurant concepts, making it a destination within a destination. Embracing the #LivingGrand philosophy, we aim to bring more memorable moments to everything we do.

We are seeking an experienced Assistant Manager – Front Office who will ensure the highest levels of efficiency and guest satisfaction while maximizing room and related revenues.

In this role, you will assist the Front Office Manager in leading and managing the Front Office Department to deliver exceptional service to our guests and colleagues. You will be visible throughout the hotel, ensuring all areas are well-managed by the respective teams. You will also interact directly with guests, handling their complaints and inquiries professionally and efficiently.

Qualifications

Ideal candidates should meet the following criteria:

• Progressive experience in Front Office at a 5-star luxury property, with at least 2 years in a similar role
• Comprehensive knowledge of Front Office systems and processes
• Strong management and leadership skills

Our family is always growing. Want to be in the know?