Asst. Manager

Johnston-; Clinton (CT); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Store commissions

Job summary

Johnston & Murphy is seeking an Assistant Manager at Clinton Crossing Premium Outlets in Clinton, CT. The role emphasizes a PRIDE-based leadership culture, with a focus on delivering premium customer service and maintaining brand standards.

The position requires managing store operations, coaching staff, and meeting sales goals while aligning with the company’s values and visual guidelines. Evening, weekend, and holiday shifts are expected.

Qualifications

• Demonstrated ability to meet deadlines.
• Excellent communication and customer service.
• Ability to interview and hire personnel using the PRIDE model.

Responsibilities

• Meet deadlines and drive sales objectives.
• Use J&M sales tools to achieve sales goals.
• Educate yourself and the team to improve performance.
• Represent the brand and maintain premium store appearance.
• Assist in recruiting and interviewing personnel.
• Deliver World Class Service with professional phone etiquette.

Skills

Passion

Represents the Brand

Interpersonal Skills

Delivers Results

Edge

Job description

At Johnston & Murphy we believe that attributes are as important as experience and that who you are is as important as what you know. We believe that it’s the intangibles that make people and organizations special. Towards that end we have created a culture around an attributes based people model called P.R.I.D.E.

Pay Range: $17-$30 per hour (includes base pay + personal and store commissions)

Key Responsibilities of an Assistant Manager

Passion

Personally dedicated to being the best; conveys enthusiasm for the organization with a “can do” attitude; never gives up.

• Consistently meet deadlines
• Use J&M sales tools to implement and obtain sales objectives
• Utilize all available resources to improve performance and to further educate yourself and your sales team

Represents the Brand

Acts as an ambassador for the brand to the outside world; creates a store environment representative of a premium brand; adheres to an appropriate and effective set of core values.

• Effectively Network and Recruit
• Assist in interviewing and hiring personnel using the PRIDE model
• Assist in the implementation of visual guidelines, window changes and maintaining store appearance
• Adhere to personal presentation guidelines
• Consistently deliver World Class Service and use proper phone etiquette

Interpersonal Skills

Effective communicator within the organization; builds lasting and productive relationships with co-workers.

• Build lasting and productive relationships within the organization
• Assist in the implementation, utilizing and certifying the team in all training programs
• Assist in coaching and counseling performance to achieve company standards
• Assist in the implementation and adherence to all company policies and procedures
• Assist in the creation and administering PRIDE Performance Plans and Evaluations

Delivers Results

Achieves financial goals; manages profitability through personal and team performance; executes company priorities.

• Meet and exceed sales plans, both store and personal
• Meet and exceed sales metrics, both store and personal
• Assist in protecting company assets including accurate inventory and cash management
• Assist in the creation and maintaining of weekly work schedules to utilize talent and maximize sales

Edge

Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure.
Ability to:

• Assist in managing ALL performance, from exceptional to deficient
• Identify trends through shopping the competition and other trend resources
• Effectively use all merchandise reports to assist in analyzing, identifying and
• communicating merchandising needs to maximize your business
• Partner with HR to move issues to closure

Interpersonal Skills

Effective communicator within the organization; builds lasting and productive relationships with co-workers.

• Build lasting and productive relationships within the organization
• Assist in the implementation , utilizing and certifying the team in all training programs
• Assist in coaching and counseling performance to achieve company standards
• Assist in the implementation and adherence to all company policies and procedures
• Assist in the creation and administering PRIDE Performance Plans and Evaluations

Delivers Results

Achieves financial goals; manages profitability through personal and team performance; executes company priorities.

• Meet and exceed sales plans, both store and personal
• Meet and exceed sales metrics, both store and personal
• Assist in protecting company assets including accurate inventory and cash management
• Assist in the creation and maintaining of weekly work schedules to utilize talent and maximize sales

Edge

Can effectively initiate and manage change; makes good decisions based on analysis and knowledge; conveys sense of urgency and moves issues to closure.
Ability to:

• Assist in managing ALL performance, from exceptional to deficient
• Identify trends through shopping the competition and other trend resources
• Effectively use all merchandise reports to assist in analyzing, identifying and communicating merchandising needs to maximize your business
• Partner with HR to move issues to closure
• Ability to multi-task in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Professional appearance.
• Willingness to learn.
• Stable prior employment history.
• Physical demands: this position involves constant moving, talking, listening, reaching, stooping, kneeling, crouching, standing for long periods of time, walking, using hands to operate controls and climbing ladders in a safe manner. In addition, the ability to lift at least 40 lbs.

The successful candidate will work a retail schedule, including evenings, weekends, and holidays as required. The candidate must adapt quickly to the competitive environment of retail sales.

JM2048 - J & M Factory

Clinton Crossing Premium Outlets
Clinton , CT 06413

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.