ASST INVESTIGATION MANAGER - SES - 79001461

Socket.dev; Orlando (FL); On-site; USD 67,000 - 70,000; Full time

Job summary

Florida Department of Business and Professional Regulation (DBPR) seeks an ASST INVESTIGATION MANAGER to supervise investigators, analyze complaints, and ensure compliance with Florida Statutes and Board Rules. This in-office role supports the Division of Condominiums, Timeshares and Mobile Homes.

You will train staff, review investigations, respond to inquiries, and coordinate with supervisors to resolve issues. A strong background in regulatory work and personnel management is essential.

Qualifications

• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience, and two (2) years of supervisory experience.

Responsibilities

• Learn and understand each Division program area to train staff and assess complaints.
• Answer inquiries from the public related to the Division's program areas.
• Provide motivation and training to employees; meet with staff regularly.
• Evaluate employees using established criteria; ensure targets are met.
• Review incoming complaints and assign cases to staff and supervisors.
• Track and monitor cases to meet deadlines and ensure quality.

Skills

Complaint handling

Public inquiries

Staff training

Supervision

Case tracking

Interviewing

Education

Bachelor's degree preferred

Associate's degree with experience

Tools

Databases

Case management systems

Job description

Requisition No:883693

Agency: Business and Professional Regulation

Working Title: ASST INVESTIGATION MANAGER - SES - 79001461

Pay Plan: SES

Position Number:79001461

Salary: $2,564.39 - $2,691.93 Annually

Posting Closing Date: 09/25/2026

Division of Florida Condominiums, Timeshares and Mobile Homes

Asst Investigation Manager – SES

Position Number: 79001461

Hiring Salary: $2,564.39 - $2,691.93 Biweekly

**Open Competitive**

Anticipated Vacancy

Our Organization and Mission:

The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations.

The Work You Will Do:

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This in-office position is a part of the investigative team, and is responsible for supervising investigators who analyze and investigate incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department.

Your Specific Responsibilities:

• Learn and understand each of the Division’s program areas to ensure adequate training and assessment of incoming complaints.
• Answer inquiries from the public relating to each of the Division’s program areas.
• Provide appropriate motivation and training to employees and meets with staff regularly individually and in staff meetings.
• Evaluate employees through established evaluation criteria and ensures the pre-established criteria are met.
• Reviews incoming constituent complaints received and determines appropriate assignment of cases to staff and field office supervisors.
• Tracks and monitors cases assigned to staff and ensures deadlines are met.
• Reviews investigative reports for accuracy and provides feedback and training.
• Provides timely and professional written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• Maintains a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
• Consults with supervisors to determine areas of concern and possible solutions to problems.
• Conducts interviewing, hiring and training of new staff.
• Attends supervisor meetings
• Performs other related work as required.

Knowledge, Skills & Abilities:

• Knowledge of the techniques for handling complaints and dealing with the public.
• Knowledge in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• Knowledge of personnel policies and procedures.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.

Minimum Requirement:

• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience, and two (2) years of supervisory experience.

Preferred:

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR
• A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR
• An associate's degree from an accredited college or university, at least four (4) years of investigation experience {or six (6) years of regulatory experience}, and two (2) years of supervisory experience.

Background Screening Requirement:

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

The Benefits of Working for the State of Florida:

“Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note:

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE:

This position requires participation in direct deposit. You must provide your Social Security Number (SSN) and date of birth to complete this background check.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.