Asst. Housekeeping Mgr

Kessler Collection

Beaver Creek (CO)

On-site

USD 52,000 - 76,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition

Jury duty leave

Beaver Creek ski pass or Cash Equiv

Job summary

Kessler Hotels Beaver Creek Lodge Autograph Collection seeks an Assistant Housekeeping Manager to supervise daily housekeeping operations, maintain safety and service quality, and protect assets while minimizing expenses. You will audit guest rooms and public areas, manage inventories, and drive guest satisfaction.

Responsibilities include training staff, scheduling, monitoring sanitation, and coordinating with Front Office and Engineering to ensure smooth operations and timely repairs, while

Qualifications

High School diploma or equivalent required.
College course work in related field helpful.
Two to three years of progressive experience in a hotel or related field preferred.
Previous supervisory responsibility required.
Must be proficient with MS Word and MS Excel.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests.
Spanish/English bi-lingual preferred.

Responsibilities

Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.

Skills

MS Word

MS Excel

Bilingual Spanish/English

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Kessler Hotels

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Yearly

Location

Nestled in the picturesque Village of Beaver Creek, the Beaver Creek Lodge Autograph Collection offers a luxurious retreat that seamlessly blends mountain charm with modern elegance. This upscale boutique lodge features beautifully appointed accommodations, ranging from spacious suites to condos, each designed with comfort and style in mind. Experience our onsite restaurant Alpine + Antlers, which celebrates the flavors of the Rockies with a seasonal menu featuring locally sourced ingredients and stunning mountain views. The lodge's prime location provides easy access to world-class skiing, hiking trails, and vibrant village shops and restaurants, making it an ideal destination for both adventure seekers and relaxation enthusiasts. With personalized service and a commitment to creating memorable experiences, Beaver Creek Lodge stands out as a premier choice for travelers seeking the ultimate mountain getaway.

Overview

The Assistant Housekeeping Manager will supervise the daily operation of the housekeeping associates, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The Assistant Housekeeping Manager supervises the daily operation in maintaining the maintenance/sanitation and cleanliness of the guest rooms and public areas. Recommends and implements procedural changes. Monitors inventories, expenses, and departmental schedule. Inspects guest rooms daily and completes audits to ensure the maximum level of guest satisfaction.

Responsibilities

Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.

Qualifications

High School diploma or equivalent required. College course work in related field helpful.
Two to three years of progressive experience in a hotel or related field preferred.
Previous supervisory responsibility required.
Must be proficient with MS Word and MS Excel.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Spanish/English bi-lingual preferred.

Benefits

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Vail/Beaver Creek Merchant Ski Pass or Cash Equivalent EOS Bonus ($1089)

For Employees Based In Washington

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.