Asst. Front Office Manager

Highgate; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality management company seeks an Assistant Front Office Manager for their Washington, DC location. The role involves overseeing front office operations, managing guest services, and ensuring a high standard of customer care. Ideal candidates will possess a college degree and supervisory experience, with a focus on effective communication and multitasking abilities.

Qualifications

• At least 1 year of related experience required.
• Supervisory experience preferred.
• Ability to work long hours and lift up to 20 pounds.

Responsibilities

• Oversee Front Office operations ensuring efficient service.
• Coordinate with Sales and Reservations for guest requests.
• Handle guest complaints and promote hotel services.

Skills

Effective communication

Customer service

Multitasking

Education

Four-year college degree

Tools

OPERA

Windows

Spreadsheets

Word processing

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in asset value and generates over $5B in revenue. Highgate provides expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and uses industry-leading revenue management tools to enhance performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

Our spacious, all-suite hotel is steps from the Friendship Heights Metro Station, close to attractions like the National Cathedral, American University, and Bethesda Row. We offer free made-to-order breakfast and evening receptions.

Overview

The Assistant Front Office Manager oversees the Front Office operations, ensuring attentive, friendly, efficient, and courteous service, while maximizing room revenue and occupancy.

Responsibilities

• Coordinate with Sales and Reservations to fulfill group and VIP requests.
• Assist with guest reception and respond to social media feedback.
• Communicate effectively with guests and staff.
• Lead guest service training initiatives.
• Maintain a professional appearance and demeanor.
• Assist with guest registration, upselling, and VIP arrivals.
• Manage guest profiles and reservations, and communicate F&B requests.
• Train and supervise guest services agents.
• Handle guest complaints and resolve issues proactively.
• Promote hotel services and local attractions.
• Assist with reservations and PBX operations.
• Participate in emergency procedures and mandatory meetings.
• Maintain accurate financial records and understand financial data.
• Support team collaboration and uphold hotel standards.

Qualifications

• Four-year college degree and at least 1 year of related experience.
• Supervisory experience; OPERA experience preferred.
• Proficiency in Windows, spreadsheets, and word processing.
• Ability to work long hours, including overnight shifts.
• Physical ability to stand for entire shift and lift up to 20 pounds.
• Effective communication and customer service skills.
• Ability to multitask, prioritize, and handle problems efficiently.

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality