ASST FRONT DESK MANAGER

Chukchansi Gold Resort & Casino; Coarsegold (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Chukchansi Gold Resort & Casino in California seeks a Front Desk Supervisor responsible for coordinating all Front Desk activities, ensuring smooth operations and top-level guest service. You'll support the Front Office Manager and help drive occupancy and revenue while upholding the company's policies.

You must have a High School diploma or GED, at least one year of hotel front desk experience with supervisory duties, and strong communication and organizational skills.

Qualifications

• High School diploma or GED required.
• Minimum of one year hotel front desk experience.
• Progressive supervisory experience preferred.

Responsibilities

• Coordinate and direct Front Desk operations for guest service.
• Assist Front Office Manager in budgeting and revenue goals.
• Maintain staffing and supervise Front Desk team.
• Ensure security, guest satisfaction, and incident handling.
• Collaborate with other departments for guest needs.

Skills

Communication skills

Organization skills

Customer service

Leadership

Education

High School diploma or GED

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description

SUMMARY: Responsible for the successful overall coordination and direction of all activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations and in accordance with the Company’s policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all times. Assists the Front Office Manager in creating, developing and implementing an effective strategy of organization for the Front Desk of the Hotel, ensuring maximum guest service and satisfaction. Assists with achieving budgeted revenues and expenses and maximizes profitability related to guest service. Implements financial and operation plans that correspond to the overall objectives of the Hotel. Participates in the preparation of the annual hotel budget. Assists in the management of the room inventory function to maintain highest possible room occupancy and average daily rate. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports Front Desk Team Members in daily responsibilities. Reviews departmental guest complaints, ensuring corrective action is taken. Controls the suite book to ensure suites and special room blocks are handled correctly. Communicates with other departments to ensure proper handling of guests and groups. Maintains adequate staffing levels in the Front Desk area by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees as needed. Assists if needed with Central Reservations. Maintains a consistent, regular attendance record. Ushers as needed by management for events. Performs any reasonable request made by management.

SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of all Team Members who work in the Front Desk area of the hotel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or GED required. Minimum of one year prior hotel experience, preferably in front desk operations with progressive supervisory experience required.

SPECIAL QUALIFICATIONS

Must possess effective communication and organization skills.

LANGUAGE SKILLS

Ability to read and understand financial reports, policy and procedures manuals, and technical instructions. Ability to respond to common inquiries or complaints.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms; and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.