BELL PERSON

Chukchansi Gold; California, Northern (MO, KY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401K with employer match

Life insurance

Meal discounts

Paid time off

Job summary

Chukchansi Gold Resort & Casino in California is seeking a guest services team member to provide outstanding service to guests. Responsibilities include assisting with luggage, guiding guests to rooms, and explaining room features, with emphasis on courtesy and professionalism.

Candidates should have a high school diploma or GED, hospitality experience preferred, and the ability to multitask, stay calm under pressure, and work with computer programs.

Qualifications

• Must pass department skills assessments and practicum.
• Able to work with little to no supervision while meeting high-performance standards.
• Strong interpersonal people skills.
• Satisfactory time management.
• Remain calm and courteous under pressure and adverse situations.
• Operate effectively under procedural constrains.

Responsibilities

• Interact effectively with the public and team members and provide excellent customer service.
• Transport luggage from hotel entrance to rooms and assist guests with check-in/check-out.
• Explain room features and operation of room amenities to guests.
• Respond to guest requests and inquiries courteously and promptly.
• Maintain knowledge of facilities, events, and local attractions.
• Maintain clean public areas and assist housekeeping as needed.
• Maintain consistent attendance and meet performance standards.
• Assist in locating misdirected or lost packages and deliver to guest rooms.

Skills

Interpersonal skills

Time management

Calm under pressure

Multi-tasking

Tech literacy

Attention to detail

Physical stamina

Knowledge of local attractions

Education

High School diploma or GED

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interacts effectively with the public and Team Members. Perform excellent customer service at all time.
• Carries luggage for arriving and departing guests; upon arrival, transports luggage from the Hotel entrance to the Front Desk, then to the guest’s room, and upon departure, transports luggage from the guest’s room to the Hotel Lobby, then to the vehicle the guest is departing in.
• Explains accommodation appointments and equipment to guests upon entry into guest’s room; informs guests of proper operation of room locks, televisions and thermostats.
• Responds to guests’ requests, complaints or inquiries courteously and promptly.
• Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.
• Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.
• Routinely inspects public areas, including rest rooms, elevators, and front entrance, performing light janitorial duties as necessary, to keep the areas clean and free of debris.
• Remains receptive and visible for guest service at all times.
• Assists in locating misdirected or lost packages for guests and delivers them to guest’s rooms.
• Assists if needed with Hotel Housekeeping and Central Reservations.
• Responsible for maintaining consistent attendance.
• Any reasonable request made by management.

PERFORMANCE REQUIREMENTS

• Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
• Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
• Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.

QUALIFICATION REQUIREMENTS

• Must pass department skills assessments and practicum.
• Able to work with little to no supervision while meeting high-performance standards.
• Strong interpersonal people skills.
• Satisfactory time management.
• Remain calm and courteous under pressure and adverse situations.
• Operate effectively under procedural constrains.

EDUCATION and/or EXPERIENCE

• High School diploma or GED preferred.
• Previous hotel, resort, hospitality, or customer service working experience is highly desirable.

SPECIAL QUALIFICATIONS

• Ability to handle current technologies and computer programs.
• Ability to handle high pressure situations.
• Must be capable of remaining calm, respond quickly and appropriately to emergency situations.
• Must possess the ability to attend to multiple items and details simultaneously and with accuracy.
• Physical mobility and stamina
• Basic knowledge of local attractions and services.

LANGUAGE SKILLS

• Ability to read, analyze, interpret and remember documents (i.e. safety rules, procedure manuals).
• Ability to write routine reports and correspondence.
• Ability to communicate clearly and professionally in English language is required.
• Capacity to speak in variety of foreign languages preferred. (e.g. Spanish, French, Arabic or other)
• Ability to learn and retain new information is required.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, diagram form. Use good professional judgement. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is frequently required to reach with hands and arms; stoop or crouch. The Team Member is occasionally required to sit; climb or balance; kneel or crawl. The Team Member is regularly required to lift, push, pull, and carry luggage and other guest items in excess of fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member frequently is required to work in outside weather conditions. The noise level in the work environment is usually quiet to medium. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY!

We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days.

Does this sound like you? If so, we look forward to hearing from you!