Asst. Food and Beverage Manager- OEM

HEI Hotels & Resorts; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

Vacation time

Pet insurance

401(k) with matching

Job summary

HEI Hotels & Resorts at The Houston Grand - River Oaks is seeking a capable leader to manage restaurant and room service operations for breakfast, lunch and dinner, while directing bar operations. This role drives guest experience, supervises staff, and ensures compliance with SOPs and safety standards.

You will forecast budgets, control costs, and implement company programs to support revenue growth and service excellence in a luxury Houston setting.

Qualifications

• Two years of post-high school education
• Two years of full employment in a related position
• Hotel experience preferred
• Knowledge of hotel operations and budgeting
• Supervision/ management communication skills
• Analytical ability to investigate and recommend improvements
• Effective verbal and written communication skills

Responsibilities

• Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, evaluate performance, resolve problems, and manage staff with motivation.
• Assist with implementing company programs and manage operations of Restaurant, Room Service and other outlets to ensure compliance with SOPs and safety regulations.
• Investigate and analyze current activities and information and make logical conclusions and recommendations.
• Make decisions based on established policy and procedures.
• Forecast, monitor, control and report on outlet budgets and components to maximize revenue and minimize expenses.
• Respond to customer trends and issues to ensure a quality experience and future sales.
• Monitor maintenance and sanitation of outlets and equipment to protect assets and ensure quality service.
• Adhere to attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Job description

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand - River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow-because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy-your future could be part of something extraordinary.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.

Essential Duties and Responsibilities:

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.

• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets.

• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).

• Investigate and analyze current activities or information and make logical conclusions and recommendations.

• Ability to make decisions based on established policy and procedures.

• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.

• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills:

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/ management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental
• programs through Anthem Blue Cross Blue Shield as well as
• Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing
• HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.