ASST EXEC - HOUSEKEEPER

Seminole Hard Rock Hotel & Casino; Hollywood (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in entertainment and hospitality is seeking a dedicated manager to oversee cleaning operations in a vibrant casino environment. This role involves leading a team to maintain high cleanliness standards, ensuring a welcoming atmosphere for guests. With a focus on communication, integrity, and accountability, you will play a crucial role in enhancing guest experiences while supporting the professional development of your team. Join a dynamic environment where your contributions will make a significant impact on a world-class destination.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Annual Bonus

Qualifications

• 3+ years of managerial experience in environmental services.
• Strong knowledge of cleaning standards and practices.

Responsibilities

• Manage cleaning staff to ensure a sanitary casino environment.
• Inspect public areas and assign duties to maintain cleanliness.
• Conduct training and improve staff skills through coaching.

Skills

Management Skills

Cleaning Standards Knowledge

Communication Skills

Training and Development

Education

High School Diploma

Job description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and swim-up suites in the Oasis Tower, and 465 redesigned guestrooms in Hard Rock Hotel, totaling 1,271 rooms. Amenities include a lagoon with private cabanas, a 42,000 sq ft Rock Spa & Salon, water experiences, dining outlets, bars, a gaming floor, meeting space, retail promenade, and a live entertainment venue. Located on 87 acres, it is close to Fort Lauderdale/Hollywood International Airport and Miami. For more info, visit our website or follow us on social media.

Benefits & Perks:

We offer benefits including Medical, Dental, Vision & Life Insurances, 401K, Paid Time Off, Annual Bonus, and more. Visit our benefits page for details.

Responsibilities

Under the direction of the Executive Housekeeper, manage shift managers and cleaning staff to ensure a clean, sanitary, and attractive casino environment in the Public Space Department.

Essential Job Functions:

1. Exhibit conduct per Gaming Commission Regulations and Seminole policies.
2. Assign duties and inspect work for cleanliness standards.
3. Control supply and equipment use.
4. Investigate complaints and take corrective actions.
5. Inspect public areas and recommend repairs or replacements.
6. Conduct orientation and ongoing training for staff.
7. Attend seminars to improve management, cleaning techniques, and productivity.
8. Develop staff knowledge and skills through education and coaching.
9. Promote responsible gaming and alcohol service, reporting concerns appropriately.
10. Support Tribal Career Development, acting as a mentor for Seminole Tribe members.
11. Reinforce company values: Communication, Integrity, Fun, Respect, Accountability, Passion, Dedication.
12. Report illegal acts or ethics violations promptly and discreetly.
13. Stay informed of industry trends and communicate relevant info.
14. Perform other duties as assigned.

Qualifications

High School diploma or equivalent required. Minimum three (3) years managerial experience overseeing large public space/environmental services staff, including casino housekeeping experience.

Work Environment:

• Frequent standing, walking, handling, reaching, talking, hearing, and smelling. Must lift/move up to 50 pounds.
• Casino environment is busy, noisy, and crowded, with potential exposure to secondhand smoke and other environmental factors.
• Effective communication in English required.

Closing:

Preference given to Native Americans, especially Seminole Tribe members. Final candidates must undergo background checks and obtain gaming licensure, including credit, criminal, and drug screenings.

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Disclaimer: Management reserves the right to revise duties or assign new tasks as needed.