Asst. Dir Reservation Services

Clemson; Clemson, Northern (SC, KY); Hybrid; USD 45,000 - 48,000; Full time

Job summary

Clemson University in Clemson, SC seeks a staff member to provide leadership and support for the campus-wide event registration process within Campus Reservations & Events. You will assist in coordinating functions, train and supervise student staff, and collaborate with campus partners.

The role emphasizes guest services, student supervision, partnerships, and ongoing process improvements to centralize event registration, with standard hours and regular on-site duties.

Qualifications

• Bachelor's degree and relevant program experience required.
• Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

Responsibilities

• Guest Services Support: manage daily operation of the Guest Services Desk and assist with trainings and scheduling for student staff.
• Student Supervision: involved in hiring, training, evaluation and supervision of student staff; develop trainings on 25Live, Facility Use Policy, and customer service.
• Support with Campus Partnerships: lead and support creation of partnerships to expand reservations and event coordination across campus.
• Departmental: participate in staff meetings, retreats and committees; assist in reporting and assessment.
• Campus Event Registration Process: coordinate and manage the central hub for campus event registration, establishing communications and guidelines.

Skills

Guest services

Training supervision

Customer service

Education

Bachelor's degree

Job description

**JOB SUMMARY:**Provides leadership and support for the newly implemented campus wide event registration process. Assists in the management and coordination of all functions in the Reservation Services area in Campus Reservations Events. Provides training support and supervision for student staff. Other duties as assigned**JOB DUTIES:**25% - Guest Services Support: Manages the daily operation of the Guest Services Desk including assistance with trainings, scheduling and day-to-day support for student employees. Assists clients and guests with reservation requests, venue inquiries and general concerns/questions. Serves as the liaison between CR&E clients and campus partners for approvals when necessary. Main point of contact for VIP clients that does not require working with Event Services.20% - Student Supervision: Actively involved in the hiring, training, evaluation and assist with the supervision of student staff members. Creates, implements and manages trainings that ensure that all student staff members are appropriately prepared to be successful in their assigned roles which may include 25Live, Facility Use Policy, department polices and procedures, customer service, expectations, etc.15% - Support with Campus Partnerships: Provides leadership and support as Campus Reservations & Events creates new partnerships across campus to expand reservations and event coordination, i.e. reservations in academic buildings during non-class times.10% - Departmental: Serves as a member of Campus Reservations & Events staff by meeting regularly with supervisor, attending staff meetings, retreats and participating in departmental committees. Supports departments reporting and assessment efforts. Actively assists Director and Associate Director in developing strategic short and long-term plans.30% - Campus Event Registration Process: Assists in coordinating & managing the process for CR&E to serve as the central hub for all campus event registration. Establishes consistent communication, trainings and partnerships with representatives across campus to implement guidelines/expectations for event registration. Works with campus partners in creating and implementing efficient notification and communication practices regarding registered events.**JOB CODE:**AH35**EMPLOYEE TYPE:**Regular FTE Staff**Minimum Requirements:**A bachelor's degree and relevant program experience.**RESPONSIBILITIES:**JOB KNOWLEDGEFirm working knowledge of concepts, practices and procedures and ability to use in varied situations.SUPERVISORY RESPONSIBILITIESNot responsible for supervising employees.BUDGETARY RESPONSIBILITIESNo fiscal responsibility for the department's budget.**PHYSICAL REQUIREMENTS:**Stand for Prolonged Period: 10%Walk or move about: 10%Communicate, converse, give direction, express oneself: 40%Recognize or inspect visually: 40%**WORKING CONDITIONS:**Overnight travel: 10%**WORK SCHEDULE:**Standard Hours:37.5**COMPENSATION INFORMATION:**Expected Salary Range45300 - 47940Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.**ESSENTIAL PERSONNEL LEVEL:**Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.**JOB LOCATION:**Clemson, SC**APPLICATION DEADLINE:**Open until filled.**MILITARY AND VETERAN:****Military Equivalency**: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties. **Veteran Preference:** South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [e-mail] with any questions or issues.**CLOSING STATEMENT:**Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.