Associate, Workplace Experience

FTI Consulting, Inc.; Washington (District of Columbia); On-site; USD 59,000 - 103,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid leave

Family support

Financial protection benefits

Job summary

FTI Consulting, Inc. is hiring for a Workplace Experience Associate II supporting the Washington, DC region. The role will be based in the DC metro area and may be housed in McLean or Bowie, with regular travel between locations and occasional trips to the DC HQ.

The successful candidate will blend hospitality with facilities operations, support desk/booking systems, and coordinate vendors to maintain a best‑in‑class workplace experience. Prior experience in workplace services is preferred.

Qualifications

• 2+ years of experience in workplace services, facilities management, office operations, hospitality, or related field.
• Strong customer service, organizational, communication, and problem‑solving skills.
• Experience coordinating vendors, events, office operations, and multiple competing priorities.

Responsibilities

• Deliver exceptional customer service and serve as a primary point of contact for employees, visitors, and workplace inquiries.
• Oversee daily office operations across the DC region, including workspace functionality, cleanliness, pantry and office supplies, digital signage, key management, visitor management, and shared calendars.
• Coordinate workplace vendors, landlords, and building management to resolve operational issues and support facilities needs.
• Process invoices, monitor expenses, support budget management, and maintain documentation and SOPs.
• Coordinate new hire onboarding, including welcome communications, badge requests, office tours, and workspace orientation.
• Lead planning and execution of regional events, meetings, and employee engagement activities with leadership and vendors.
• Support Smart Working by managing desk/room bookings and space utilization.

Skills

2+ years experience

Customer service

Vendor coordination

MS Office (Outlook, Excel)

Onsite work in DC area

Work authorization (US)

Tools

MS Office

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

About the Role

As a member of the Workplace Experience team supporting the Washington, DC region, you may be based in either our McLean or Bowie office and will travel regularly between both locations, with occasional travel to our DC HQ. You will join a team that leverages technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience. The ideal candidate is forward-thinking, hospitality-focused, comfortable working with emerging workplace technology, and able to support facilities and operations in a fast-paced environment.

What You Will Do

As a Workplace Experience Associate II, you will play a key role in creating an exceptional office environment that reflects our culture and supports productivity. Acting as a cultural ambassador and service leader, you will ensure a warm, welcoming, and professional atmosphere for employees and visitors. This role requires a proactive mindset, attention to detail, and the ability to anticipate needs while delivering seamless workplace operations across multiple locations.

Responsibilities may include:

• Deliver exceptional customer service and serve as a primary point of contact for employees, visitors, and workplace inquiries.
• Oversee daily office operations across the DC region, including workspace functionality, cleanliness, pantry and office supplies, digital signage, key management, visitor management, and shared calendars.
• Coordinate workplace vendors, landlords, and building management to resolve operational issues, maintain service quality, and support facilities needs.
• Process invoices, monitor workplace expenses, support budget management, and maintain accurate documentation, shared files, and standard operating procedures.
• Coordinate new hire onboarding, including welcome communications, badge requests, office tours, and workspace orientation.
• Lead planning and execution of regional events, meetings, and employee engagement activities, partnering with leadership, committees, and vendors to deliver successful experiences.
• Support Smart Working initiatives by managing desk and room booking systems, monitoring space utilization, maintaining guidelines and signage, and addressing employee questions and booking issues.
• Collect occupancy data and employee feedback to identify opportunities to improve workspace utilization and the overall employee experience.
• Assist the Director with office buildouts, including punch list management, vendor and contractor coordination, and related project support.
• Support workplace health and safety, emergency preparedness, and evacuation procedures, including access control, safety supplies, signage, and contingency planning.
• Partner with the Director on key workplace initiatives, process improvements, service delivery standards, and stakeholder engagement.

How You’ll Grow

Develop expertise in workplace experience, facilities operations, and corporate hospitality within a dynamic professional services environment. Build relationships with senior leadership, internal stakeholders, vendors, and business partners across the organization. Gain exposure to workplace technology, space planning, Smart Working strategies, and evolving workplace design initiatives. Take ownership of regional workplace programs, events, and service delivery improvements. Strengthen project management, vendor management, financial administration, and operational leadership skills. Contribute to strategic workplace initiatives that enhance the employee experience, improve operational efficiency, and support the evolving needs of the business.

What You Will Need to Succeed

Basic Qualifications

• 2+ years of experience in workplace services, facilities management, office operations, hospitality, or a related field.
• Strong customer service, organizational, communication, and problem‑solving skills.
• Experience coordinating vendors, events, office operations, and multiple competing priorities.
• Proficiency in Microsoft Office applications, particularly Outlook and Excel.
• Ability to work onsite in the Washington, DC region and travel regularly between McLean and Bowie offices, with occasional travel to DC HQ.
• Applicants must be currently authorized to work in the United States on a full‑time basis; this position will not sponsor applicants for work visas.

Preferred Qualifications

• Experience in a corporate or professional services environment.
• Familiarity with workplace technology, desk booking systems, space utilization, and visitor management platforms.
• Experience with vendor management, invoice processing, budget tracking, and facilities coordination.
• Exposure to Smart Working initiatives, office moves, event planning, and workplace health and safety procedures.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation

Minimum Pay: $59,000 Maximum Pay: $103,000

Total Rewards Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.

Supporting your total wellbeing is a year‑round commitment at FTI. We provide a market‑competitive benefits package and wellbeing resources to help you and your family thrive physically, emotionally, financially, and personally, including healthcare coverage, retirement savings, paid leave, family support, and financial protection benefits.

With more than 8,200+ employees located in 32 countries and territories around the globe, we are the leading global expert firm for organizations facing crisis and transformation. Our experts have led organizations, shaped policy, driven investigations, managed crises, advised world leaders and built businesses from the ground up. Learn more about the work we do and how we’re helping clients around the world turn their biggest challenges and opportunities into stories of success. Learn more about our impact. We are committed to creating an inclusive culture where our people can grow and achieve their full potential.

To learn more about FTI Consulting, visit www.fticonsulting.com/careers and connect with us on Instagram and LinkedIn.