Associate Value Engineer (Post-Sales)

present of AI; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Mimica, a process intelligence platform company in New York, seeks a post-sales professional who can advise accounts, resolve problems, run training and onboarding, and turn data into clear recommendations. A background in customer success, value engineering or consulting, plus hands-on process improvement and strong Excel analysis, is highly valued.

The role emphasizes building trust, guiding adoption, and translating insights into actions for enterprise customers, with exposure to SAP or

Qualifications

• Background in customer success, value engineering or consulting.
• Hands-on process improvement work.
• Solid Excel analysis skills.

Responsibilities

• Advise accounts to derive real value from the platform.
• Resolve problems and coordinate solutions.
• Run training and onboarding for customers.
• Turn data into clear, actionable recommendations.

Skills

Customer success

Value engineering

Consulting

Process improvement

Excel analysis

Tools

SAP

Salesforce

Job description

This is a post sales role helping customers get real value from a process intelligence platform. It asks for someone who can advise accounts, resolve problems, run training and onboarding, and turn data into clear recommendations. A strong candidate brings a background in customer success, value engineering or consulting, plus hands on process improvement work and solid Excel analysis skills.

How it fits the AI era

The product uses AI to map how work happens and to build agents that carry out repetitive tasks, so much of the day to day is helping customers read those outputs and decide what to change. The human side stays central: building trust, explaining findings, guiding adoption and pushing customer needs back to product and engineering teams. AI speeds up the analysis, but judgment about which processes matter and how to act on them remains with people.

How it builds AI experience

Working here gives direct exposure to applying AI agents inside large enterprises, from reading process maps to supporting rollouts. A candidate can build this by learning process mining and task mining basics, trying automation or GenAI tools hands on, and getting comfortable with enterprise systems like SAP or Salesforce. Practicing how to explain AI outputs to non technical audiences also helps.

Worth showing

• Customer success or consulting
• Lean or Six Sigma
• Excel pivot tables and formulas
• Process improvement
• Stakeholder communication

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Mimica

Mimica turns employee desktop activity into process maps and AI agents that execute the work, per the company.

Tools mentioned: machine learning, Salesforce