Associate Transportation Manager (Parking)

The New York Racing Association; Hempfield Township (Westmoreland County); On-site; USD 66,300 - 80,000; Full time

Job summary

A prominent racing association seeks an Associate Transportation Manager to oversee parking and transportation operations. Responsibilities include ensuring safe and efficient guest arrivals, managing traffic flow, addressing guest concerns, and collaborating with various teams. Ideal candidates will have experience in parking operations, strong leadership skills, and a high school diploma. The role demands effective communication and problem-solving abilities, with a pay range of $66,300.00 - $80,000.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of experience in parking operations or transportation logistics.
• Proficient with technology tools for operations.

Responsibilities

• Oversee parking, traffic flow, and transportation logistics.
• Address guest concerns related to parking and shuttles.
• Collaborate with Security and Guest Services on crowd flow strategies.

Skills

Leadership in operational environment

Parking system knowledge

Strong communication skills

Problem solving skills

Attention to detail

Education

High school diploma

Associate or bachelor’s degree in Operations Management

Tools

Radio communication devices

Incident reporting systems

Job description

Job Overview

Dedicated and highly effective operations professional working under general supervision to support the organization’s Parking and Transportation functions. Plays a key role in executing day to day operational plans, safety protocols, and logistics that uphold the broader objectives of the organization’s Operations Strategy. Applies practical, hands on knowledge of traffic flow, parking management, guest movement, and on site coordination to implement best in class procedures, service standards, and operational efficiencies. Responsible for supervising parking operations, directing transportation logistics, and ensuring a seamless, safe, and efficient experience for all guests and staff across the property.

This person may be required to travel to Belmont, Aqueduct and Saratoga, depending on where the meet is taking place. Training will take place in person in Saratoga Springs, NY.

Title: Associate Transportation Manager

Employee Status: Regular Full Time

Work From Home Option: Not Applicable

FLSA Status: Exempt

Essential Functions

• Works under general supervision to execute key operational tasks within the Parking & Transportation team, following established best practices to uphold organizational safety and service standards.
• Independently oversees parking, traffic flow, and transportation logistics during assigned shifts, ensuring a safe, efficient, and guest focused arrival and departure experience.
• Addresses routine guest concerns related to parking, shuttles, and transportation access, escalating more complex operational issues to senior leadership when necessary.
• Assists in reconciling daily parking activity, shuttle logs, staffing reports, and operational checklists, identifying and resolving discrepancies to maintain accurate records.
• Collaborates with Security, Guest Services, and Operations to coordinate crowd flow strategies, special event parking plans, and communication of transportation updates to guests.
• Provides feedback on operational efficiencies and recommends improvements to enhance traffic management, guest navigation, and overall parking and transportation effectiveness.
• Coaches and supports junior team members on operational procedures, safety protocols, and best in class service techniques to maintain a consistent standard of excellence.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, Operations Management, Logistics, or a related field preferred.
• 2–4 years of experience in parking operations, transportation logistics, facility operations, traffic management, or a similar front line supervisory role.
• Proven ability to lead on site teams in a fast paced, customer facing operational environment.
• Strong knowledge of parking systems, traffic flow principles, and guest movement logistics, especially during high volume events.
• Excellent problem solving and decision making skills, with the ability to respond quickly and effectively to real time operational challenges.
• Exceptional communication and customer service skills, with the ability to handle guest concerns professionally and escalations appropriately.
• Ability to interpret and assign schedules, activity logs, and operational reports, with strong attention to detail and accuracy.
• Comfort working outdoors, standing for extended periods, and navigating the property during all weather conditions.
• Proficiency with basic technology and operational tools, including handheld devices, radio communication, and incident reporting systems.
• Valid driver’s license and ability to operate transportation vehicles or carts as required.
• Flexibility to work weekends, holidays, evenings, and special events based on operational needs.

Summary Of Physical Requirements And Work Environment

This role requires prolonged standing, walking, and active movement throughout the property, often in outdoor environments and varying weather conditions. The position involves directing traffic, monitoring parking areas, and occasionally operating vehicles or carts, with the ability to lift light to moderate equipment as needed. The work environment is fast-paced and high-volume, particularly during events, requiring constant situational awareness, effective communication, and adherence to safety protocols.

Pay Range / Salary: $66,300.00 - $80,000